Receptionist/clerk - Community Paediatrics - Hereford, United Kingdom - Wye Valley NHS Trust
Description
An opportunity has arisen for within our Reception team, in Community Paediatrics based at the Child Development Centre, Ross Road.
The post holder will need to be computer literate, have excellent communication skills to show diplomacy, empathy and understanding both face to face and on the telephone.
- Providing a comprehensive clerical and reception service undertaking a variety of correspondence, photocopying and filing.
- Greeting patients in a professional manner upon arrival, provide the relevant information to them and direct them to the appropriate waiting area and notify patients of extended waiting times if delays occur.
- Answering the telephone in a courteous, professional and pleasant manner at all times, ensuring that messages are relayed and actioned in an appropriate and timely fashion.
- To admit, arrive, discharge, book appointments and amend demographic patient details as necessary.
- To electronically book, retrieve and track patient case notes when necessary and record the movement of notes on Maxims.
- Ensure that notes are complete and that correspondence and investigation results are filed correctly before the notes are returned to Central File.
- To be flexible in your approach to working to ensure the Reception area is covered between 8:30 am 5:00 pm e.g. in times of sickness or annual leave within the team
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,500 people work for the Trust they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
To view full job description and main responsibilities, please review supporting documents linked to this vacancy.
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