Senior Support Worker - Fakenham - Fitzroy Support

    Fitzroy Support
    Fitzroy Support Fakenham

    6 days ago

    Description

    Job Description

    Senior Support Worker

    Location: Fakenham (community-based)Service Type: Support at Home ServiceHours: 37.5 hours per week (Full Time)

    • 15 hours per week – administrative / office-based duties
    • 22.5 hours per week – direct support in the communitySalary: £26,102.58 per annum (£13.35 per hour)Mileage: £0.45 per mile (paid while on support)Reporting to: Service Manager & Deputy Manager

    About the Role

    We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, helping people to live independently in their own homes and within their local community.

    As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.

    Key Responsibilities

    Promoting Best Practice

    • Support teams to deliver person-centred support that reflects individuals' needs, wishes and aspirations
    • Promote an open, inclusive and safe working culture
    • Complete quality and compliance audits and support improvement action plans
    • Support the achievement of service KPIs
    • Promote health and safety across the service
    • Act as an ambassador for FitzRoy within the local community and with external agencies
    • Champion organisational initiatives, including digital transformation

    Supervisory & Leadership Support

    • Role model positive and inclusive team working
    • Support managers with rota planning, staffing cover and absence management
    • Allocate tasks and lead shifts to ensure effective service delivery
    • Provide guidance, supervision and support to Support Workers
    • Conduct support and development meetings and return-to-work interviews
    • Support the induction of new starters, bank and agency staff
    • Act as a first point of contact for day-to-day staff queries
    • Respond appropriately to emergencies in line with service protocols

    Administration & Compliance (15 hours per week)

    • Ensure accurate and timely completion of records and reports
    • Maintain quality monitoring systems and digital records
    • Support the management of finances for people we support, in line with policy
    • Oversee medication management, audits and compliance
    • Use and support staff with digital systems such as ORS and Digital Support Plans
    • Carry out staff observations to support training and compliance

    Direct Support (22.5 hours per week)

    • Provide hands-on support to people in their own homes and in the community across the Fakenham area
    • Support individuals to achieve personal goals, maintain independence and access community activities
    • Build positive relationships with people we support, families and professionals
    • Travel between support visits, claiming mileage at £0.45 per mile

    What We're Looking For

    • Experience as a Support Worker, ideally with some supervisory or senior responsibilities
    • Strong leadership, organisation and communication skills
    • A commitment to person-centred, community-based support
    • Confidence balancing administrative responsibilities with direct support
    • A full UK driving licence and access to your own vehicle (essential)
    • Ability to travel across the Fakenham area

    What We Offer

    • £12.35 per hour
    • £0.45 per mile + paid travel time
    • 30 days holiday including Bank Holidays (pro rata) – increasing with service
    • Free Blue Light Card and paid DBS
    • Health Cash Plan – claim back on dental, optical, physio & more
    • Perkbox discounts on shopping, food, days out & wellbeing
    • Employee Assistance Programme – 24/7 access to virtual GPs, counselling & more
    • Loyalty awards and life assurance
    • Full training and genuine opportunities for career progression

    JBRP1_UKTJ

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