Customer Success Executive, Uk Market - London, United Kingdom - The Knot Worldwide
Description
Job Purpose
About the Role
- Be the first point of contact for Hitched businesses and Users alike
- Be an expert in all our Hitched tools for both couples and businesses
- Manage areas of the Hitched CRM making admin changes where necessary
- Make admin changes in CRM on behalf of couples and clients as required
- Manage customer service request tickets in a timely and efficient manner
- Coordinate with other Hitched departments for the resolution and management of problems related to our users
- Experience in a telephone sales or customer service role
- Exceptional attention to detail, the ability to work independently and also well as part of a team
- Excellent communication skills, results and detail orientated with a strong work ethic
- Pride in solving difficult problems and showing resilience when faced with challenges
- Experience with Zendesk is preferred but not essential
- Experience working in CRM systems preferred but not essential
You are:
- Positive, you will bring energy and motivation to the team
- Quick learner with ability to adapt and be flexible
- Willing to go above and beyond to offer an excellent customer experience
- Understanding and thoughtful whilst being able to effectively communicate policy
- Selfmotivated, managing your own time and use down time to be proactive
- A multitasker who can prioritize tasks by urgency and importance
- Resourceful, always doing what you can to help and to find the answers
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