Online Customer Service Advisor - Chorley, United Kingdom - Chorley Group
Description
Due to expansion we are looking for Part Time Online Customer Service Advisors to join our Team
The department is responsible for handling inbound/outbound customer enquiries via all our digital platforms, including live chat, our website, Facebook and third party website leads including AutoTrader, Car Guru, Hey Car and many more.
All equipment will be provided, and full training will be given, customer service experience is highly desirable with sales knowledge being essential.
KEY RESPONSIBILITIES
- Following the Company process 100% of the time.
- Maintain a fast response to all online and live chat enquiries.
- Maintain excellent customer relations and rapport building.
- Manage multiple in put on various systems.
- Compliance with industry standards/processes.
- Demonstrate the Chorley Group family ethos of 'Big Enough to Cope, Small Enough to Care'
MINIMUM REQUIREMENTS
- Customer service and sales experience is essential
- Ability to deliver an excellent customer experience
- Experience in using typical IT systems
- The drive to selfmotivate and hit your team and personal response targets
- Great written communication skills
- The ability to multi task effectively
- Prioritising workload
- Ability to work productively on your own
- Sound time management skills
Hours available on a Rota pattern
Week 1
Saturday 7.00am-3.00pm
Week 2
- Saturday 7.00am3.00pm
- Saturday 8.30am4.00pm
- Saturday 3.00pm11.00pm
- Sunday 4.00pm11.00pm
Week 3
- Saturday 9.00am3.00pm
- Sunday 7.00am3.00pm
Job Type:
Part-time
Salary:
£9.50-£10.00 per hour
Ability to commute/relocate:
- Chorley: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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