Claims Handler - London, United Kingdom - Saga

Saga

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction

At Saga we're radically flexible which means our colleagues have total autonomy over where they work - home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.

Our Intervention claims handlers get involved after a motor incident occurs and our Policy Holder reports this incident to us,.

It is the responsibility of our claims handlers to make an offer to a non-fault party to provide assistance with repairs and a replacement vehicle.

Our Claims Contact Centre opening hours are 8am - 8pm Monday to Friday, 9am - 5pm Saturday and Sunday. Shifts will be 37.5hrs per week within these hours.

Starting salary of £21,938 with a structured salary progression where salary will increase at key milestones as your skills develop to a mastery level up to £25,875.

Main Responsibilities

Handle third party proactive claims by directly communicating with third parties.
Able to work under pressure to achieve SMART performance targets.
To provide proactive solutions to third parties and reduce claims cost.
Deliver outstanding thirdparty service throughout the proactive process.
Deal with all expressions of dissatisfaction in accordance with best practice.
Always maintain client confidentiality and act within the disciplinary code.
To contribute proportionately to the Team's achievement of all its targets.
Manage third parties' expectations of the next steps in the claim journey.

Whilst a background within motor claims would be amazing, it isn't essential.

We appreciate that there are lots of transferable skills that would make a great Claims Handler within our intervention team.

Empathy and understanding
Ability to build rapport quickly
Persuasion and sales skills
Attention to detail
Confident in communicating over the phone
The desire to go above and beyond to help our customers

Our Saga Values:

Precision Pace
Always owning and making things happen.

Empathy

Always aware of others.

Curiosity

Always asking why.

Collaboration

Always one team, the Saga team

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK.

The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service.

These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better.

_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner._
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Package Description
The standard benefits when you join Saga include:

Remote working available where possible
25 days annual leave plus bank holidays, with the choice to buy a further 5 days annual leave per year
Workplace Pension
AXA Be Supported
A range of reductions and offers from leading retailers, travel groups and entertainment companies