Service Administrator - Cambridge, United Kingdom - ZEISS Group

ZEISS Group

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Processing service quotations using CRM

Processing purchase orders using CRM
Service invoicing
Assisting with Scheduling related tasks within the team as directed by the Operations Manager and Customer Partner Manager
Sending professional communication to our customers
Part ordering using SAP
Price checks using SAP
Liaising with internal departments to acquire customer enquiry resolutions
Liaise with engineers daily regarding schedules
Raising relevant transactions within CRM
Previous Service Administration experience is required
Excellent geographical knowledge is essential on a UK national level
Excellent telephone manner is required
Excellent communication skills
Fluent in English with excellent literacy skills
Passionate in offering excellent Customer Service
CRM & SAP experience is preferred but not essential
Previous experience working to KPI's is preferred but not essential
Microsoft Office Skills at an intermediate level
Demonstrates a strong ability to coordinate a myriad of transaction types with different priorities and time constraints
Able and willing to learn new activities
Able and willing to offer suggestions on process improvement to benefit or enrich our Customers experience
Thrives when working in a feedback orientated environment
Demonstrates professionalism in a corporate working environment
Ability to build a professional rapport with customers and colleagues
Demonstrates out of the box thinking when providing customer resolutions
Excellent investigation skills