Case Management Officer - North London, United Kingdom - Colbern Limited
Description
Case Management OfficerCamden
Contract
£18.45 per hour
Our client is looking for an experienced Case Management Officer.
Case Management Officer who will be able to provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines.
You will manage a caseload of reviews, appeals and enquiries, liaising closely with Service Managers and Head of Service to ensure the consistent and thorough investigation and handling of cases by taking ownership, logging details and updates appropriately on the system and identifying appropriate solutions by working with stakeholders and making value judgements based on an in-depth knowledge of the particular service(s) balancing resource costs against short-term and long-term outcomes.
You will be proactive and manage the actions and information required to address each case using the Council's iCasework system to manage the workflows ensuring that all stakeholders, especially the MP, councillor and/or customers involved know what is required of them and timescales for the completion of their action points.
Visit our website colbernlimited co uk for more opportunities.
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