Sales and Customer Service Administrator - Plymouth, United Kingdom - Pertemps Plymouth Commercial

Pertemps Plymouth Commercial

Verified Company

Plymouth, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a sales professional with excellent customer service? Then look no further

Our client provides a high level or regional and national training and consultancy services, and is seeking a dynamic Sales and Customer Service Administrator who will contribute to the success of their most valued memberships.

They need someone who demonstratesdrive, energy, and passion in all they do.

The role consists of 3 main areas:

Sales_
Identify sales opportunities when communicating with their members, up and crossselling as appropriate.
Attend sales meetings with prospective new members and generate proposals to meet their requirements.
Maintain a flexible, positive, cando attitude and going above and beyond to exceed their customers' expectations
Understand the bigger impact on the business and identify opportunities for growth, innovation, and improvement.
Customer Service_
Acting as primary contact for all members, dealing with their queries appropriately. This includes providing (when suitably qualified) or coordinating health and safety advice to clients when requested.
Anticipate the customer's needs and ensure expectations are always exceeded.
Offer and carry out service reviews with existing members.
Administration_
Process training and consultancy bookings on their internal booking system.
Liaise with their support and delivery teams, ensuring they deliver a firstclass service allround.
Update and input records of all contact made on the CRM System.
Run training reports for clients.
Produce proposals for training as and when required.
Monitor and follow GDPR requirements regarding record keeping and confidentiality.

Key requirements of the role:

Hold a NEBOSH General Certificate or be willing to achieve this within 6 months of taking the role.
Selfmanage a demanding workload whilst remaining focussed on the task in hand.
Excellent communication skills both written and verbal with high attention to detail.
Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.

- _A clean driving license and a car suitable for travelling to client meetings across the south west region
(travel expenses will be covered)._

**Salary is between £25,000 - £26,000 p/a, working full time Monday to Friday from their busy office in Plympton, Plymouth.