Urology Cancer Support Worker - Paignton, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Paignton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment.

This role will provide support to the team of specialist nurses and also to the patients accessing this service.

Main duties of the job

To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond

Provide information and support for people with non-complex care needs

To engage with the community services as appropriate

Recording patient information on the Trusts Systems

Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems

The team you will be working within consists of 4 cancer clinical nurse specialists and a band 4 urology cancer support worker.

There is also a team of Urology Nurse specialists based at Paignton hospital and 3 secretaries that provide secretarial services to the whole of the Urology Nursing team.

We predominately work over 2 sites Torquay and Paignton Hospitals and at times you may be expected to travel between sites.

The base of the role will be at Belmont Court in Torquay (just off the main hospital site).

Detailed job description and responsibilities

Communication and working relationships

Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings

Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity

Ability to deal with complex and difficult situations and handle difficult questions

Demonstrate an awareness of limits of practice and seek appropriate support and guidance

Actively engage with the key voluntary sector and community stakeholders

Provide sensitive support and guidance to individuals who contact The Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams

Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required

Assist in the triage of incoming phone calls and drop ins. This will include consideration of caller's information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support

Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy

Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings

Key relationships will be with:

Patients and Carers

Primary Care

The local community/public

Lead Cancer Nurse

Cancer Services Manager

Consultants and other medical/nursing staff

Cancer Nurse Specialists

The Lodge Cancer Support and Information Centre staff

Wider Cancer Services Team

Community teams and services

Trust administrative staff

Lodge volunteers

Planning and organisational skills

Support the Cancer Nurses in co-ordinating the day to day running of the information and support services

To support data collection to facilitate service improvements, quality and audit

Organise and prioritise the designated workload in relation to identified needs

Organise appointments as required

Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach

Analytical and judgemental skills

Escalating complex decisions/queries to the Clinical Nurse specialists for assessment and review

Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion

Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards

Identify indicators of need or changes in need through telephone contact and respond appropriately

Responsibility for patient and client care

To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs.

The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Cancer Nurses, clinical team, community team where appropriate

To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate

Support the delivery of patient and carer information around