Head of Technical Services - Diss, United Kingdom - Monarch Water

Monarch Water

Verified Company

Diss, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we looking for?
A Head of Technical Service to join the team based in Diss, Norfolk, reporting to our Managing Director.

You will have a great track record of building and maintaining relationships which lead to generating sustainable ongoing service opportunities.

This role is focused on driving service revenue and will be responsible for setting and implementing the strategies needed to continue the growth of this core part of the business.

In this role you will provide leadership and set the culture for the Monarch office and field-based Service team.

Who we need:

The ability to analyse customer service operations and identify opportunities to create operational efficiencies that benefit the customer and company
Proven ability to plan strategically and deliver initiatives that increase service revenue
The ability to motivate and inspire, with a strong personality and the ability to communicate plans and challenges effectively at all levels
Confident in developing team members to ensure continued growth across key metrics
A high desire to exceed targets balanced with great customer service
Effectively challenge existing work practices, identify areas for improvement and implement new processes and plans
Strong problem solver, considering all potential causes and underlying causes of a problem and utilises all available skills and resources to fix the problem and prevent future reoccurrence
Work closely and maintain relationships with key stakeholders to drive continuous improvement and collaborate to achieve business goals
Strong analytical skills in Excel, with a good working knowledge of the Microsoft Suite

What's in it for you?

As well as a rewarding career we offer a great employee benefits package and the opportunity to continue to learn and develop new skills, achieving your highest potential while working in a supportive, positive work environment.

Who are we?
Monarch Water have been supplying high quality water softeners and water innovation products for half a century.

Besides the obvious benefits to the environment of reducing soap powders, cleaning agents etc by up to 50%, extensive research has shown that every water softener installed reduces CO2 emissions to the same level as leaving your car at home for a whole year.

Monarch based in Diss, Norfolk is a fast growing, profitable business and continues to lead the way in the categories and channels we supply.

We are a culture of high expectations, high growth with a get it done mentality. We strive to deliver a great experience for our customers and employees. This is a role that is office based but will require travel within the UK and potentially the EU

Job Types:
Full-time, Permanent

Schedule: