Lettings Advisor - Braintree, United Kingdom - Paragon Resource Solutions
Description
Our client, a large reputable housing association responsible for 12000 homes in Essex are currently recruiting for an experienced Lettings Advisor to join their team on an intrim basis.
The position is initially offered on a short term basis which may be extended and potentially lead to full time work.
Full driving license and access to a vehicle required.
Main duties for the role include
- Being responsible for letting all their homes within the provision of the allocations
- Provide advice to clients on complex issues relating to housing lettings tenancy, or
- Manage a caseload of customers or properties to help ensure that check ins and
supported during their duration of living within the properties.
- Schedule and carry out a programme of housing related activity such as client
help monitor, manage and let the homes.
- Carry out face to face interviews, home visits and telephone contacts with
and guidance provided is suitable and targeted.
- Liaise with and work closely with colleagues, other relevant organisations and
other providers of care or support.
- Effectively administer the Choice Based Lettings (CBL) scheme to provide choice & transparency and to build sustainable communities. Positively promote and let housing for customers and promote the downsizing assistance scheme.
- Provide a comprehensive response to all enquiries regarding allocations and garages using the customers preferred method of communication.
- Encourage, motivate and support tenants to live as independently as possible
- Assist in the setting, monitoring and ongoing improvement of standards for the
for improvements to the service.
- Coordinate support to ensure their home is in good condition and their
- To work with new tenants who are identified as having a support need
of tenancy rights and responsibilities.
- To produce, maintain and update accurate records including residents' notes
- Be proactive in raising the profile of the importance of safeguarding for residents
- Liaise with residents, other professionals and public enquiries in a professional
promoting equal opportunity and anti-discriminatory practice. This may involve
participating in case conferences.
- Attend relevant training courses and show commitment to professional training
- Assist with consultation for development schemes across the district which may
- Liaise with other departments and identify properties required for decants,
- Liaise with residents to agree suitability and works to be carried out at the decant
- Complete all paperwork required as part of the residents move including
processing of downsizing and home loss payments.
- Gather and record equality and diversity information from our customers.
- Develop close working partnerships with the Local Authority, other landlord members of the CBL scheme, other relevant agencies and colleagues to ensure excellent customer service and high performance.
- Administer the temporary property lets made available to the Local Authority
- Let all our garages and parking spaces within the provision of our allocations and garage policies.
- Work closely with other agencies, such as Occupational Therapists to meet the support needs of applicants and ensure the most appropriate use of adapted properties.
- Carry out viewings, videoing of property for advert and preexit visits where appropriate.
- Develop the lettings service to ensure that customers receive the best information and advice available.
- To manage the mutual exchange process with regards to inspection visits etc.
- Administrative duties in respect of choicebased lettings and allocations as
- Any other reasonable duties as requested by line manager
Person Specification
Education and Qualifications
- No specific qualifications
More jobs from Paragon Resource Solutions
-
Labourer
Norwich, United Kingdom - 5 days ago
-
Groundworker - Concrete
Swaffham, Norfolk, United Kingdom - 2 weeks ago
-
Carpenter / Multi-trade
Stowmarket, Suffolk, United Kingdom - 2 weeks ago
-
Labourer
Watton, United Kingdom - 3 days ago
-
Multi Trader
Norwich, United Kingdom - 3 weeks ago
-
Dry Liners
Woodbridge, United Kingdom - 1 week ago