Customer Service Administrator - Derby, United Kingdom - Code 56

Code 56

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Code 56 is an IT support company in Derby looking for a
Customer Service Administrator (Part-time) £21,000 - £25,000 pro-rata p/a.

We're looking for someone that loves finding solutions to challenges and has a thirst for knowledge to join us for between 20 to 30 hours per week spread evenly over the working week (Monday - Friday).

The exact times are flexible but need to be consistent from week to week.

As a front-line role, your customer service and communication skills need to be one of your strengths. You need to be comfortable communicating with people at all levels.

You'll be working on your own in our office one day, and then as part of a team of 40 at a customer's site the next.

This is an entry-level role, so training and development will be provided to help strengthen whatever experience you have (or not).

To start with you'll be doing entry-level jobs such as:

Answering the phones & taking messages
Password resets
Creating and shutting down user accounts
Setting up new computers
Booking deliveries
Sending Quotes
Helping with our social media presence

Continuous improvement is a big part of our "Code", and as your experience and skills grow, we'll add more duties and responsibilities to your role, along with reviewing your salary.

In time that will include supporting customers at their sites & offices, so you'll need a full driving license and ideally have your own transport (mileage will be paid at the full HMRC amount).

During your probation period you'll be primarily working from the office in Derby but after passing, you will be able to work from home (or remotely) occasionally.

You'll also be added to the company gym membership. (Please be aware that given the nature of our work, you may still need to travel to a customer site when you're working from home.)

You'll start with 29 days (pro-rata) paid holiday, which includes all UK Bank Holidays, plus your birthday.

Be aware, you may be required to work between Christmas & New Year as we cover this on an "on call" basis shared between the team.

Applying

Job Types:
Part-time, Permanent

Part-time hours: 20-30 per week

Salary:
£21,000.00-£25,000.00 per year

Benefits: