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- Lead and supervise the customer care team, providing guidance and support to ensure exceptional service is delivered.
- Manage daily operations of the customer care department, ensuring all customer inquiries are addressed promptly and efficiently.
- Analyze team performance metrics to identify areas for improvement and implement strategies to enhance service quality.
- Work with senior managers to conduct regular training sessions for team members to develop their skills and knowledge in all areas of the department whilst creating a best practice approach.
- Foster a collaborative team environment that encourages open communication and teamwork.
- Handle escalated customer issues with professionalism, ensuring satisfactory resolutions are achieved.
- Prepare reports on team performance, highlighting achievements and areas needing attention.
- Proven experience in a supervisory or leadership role within customer service and telesales environments.
- Strong ability to communicate effectively.
- Excellent analytical skills with the ability to assess performance data and make informed decisions.
- Demonstrated ability to manage a diverse team, fostering an inclusive atmosphere.
- Strong problem-solving skills with a focus on delivering solutions that enhance customer satisfaction.
- A proactive approach to leadership, with the capability to motivate and inspire team members.
- Flexibility to adapt to changing priorities and business needs.
- Company pension scheme available.
- Cycle-to-work scheme offered.
- Employee discount programme available.
- Health and wellbeing programme provided.
- Store discount available.
- Leadership experience: 2 years (desirable).
- B2B Customer Service & Sales experience: 1 year (desirable).
Customer Care Team Leader - Bristol - Pattersons (Bristol) Limited

2 weeks ago

Description
Job Overview
We are seeking a dedicated and experienced Customer Care Team Leader to oversee our customer service and internal account managers. The ideal candidate will possess strong leadership skills and the ability to manage a diverse team effectively.
This role requires excellent communication skills, both written and verbal. As a Customer Care Team Leader, you will be responsible for ensuring high-quality service delivery and fostering a positive work environment.
Duties
Requirements
Compensation Package
The salary for this position is £24,000.00-£26,000.00 per year.
In addition to the base salary, there may be opportunities for commission pay.
Benefits
Working Arrangements
This role is based in person and requires attendance at our premises.
Monday to Friday working hours apply, with no weekend shifts.
Experience Requirements
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