Client Service Administrator - London, United Kingdom - Nuffield Health

Nuffield Health
Nuffield Health
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

HEAD OFFICE
Client Service Administrator

Client Services Administrator

Nuffield Health Barbican Medical Centre | Permanent | Full Time
40 Hours per week


Salary:
up to £25,000 per anum

We are looking for a Client Services Administrator to work at our Flagship Medical Centre Barbican.


The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.


The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.


You will support with queries relating to Physiotherapy, GP, Health Assessment and Mental Health to create a professional first impression.

This role will require you to work different shift patterns between 07:30 am and 18:00 pm.


Responsibilities include:


Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.

Working as part of a team to ensure customer service levels exceed expectations

Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

Management of diaries and client appointments for all departments in the clinic.

Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

Ensuring the reception area is neat and tidy at all times


As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

To facilitate the referral journey of clients.

To complete monthly KPIs


Skills/Experience required:

Experience in a customer service-focused environment

Outstanding communication and customer service skills

Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

A team player with exceptional planning and organization skills with the ability to multi task.
Excellent attention to detail.

Ability to work in a pressurised environment.

Flexible and 'can do' attitude.

Excellent customer service skills.

Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.
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