Senior Programmes Officer - London, United Kingdom - King's College London

King's College London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job id:
Salary: £37,332 to £42,099 per annum, including London Weighting Allowance.

Posted: 21 February 2024.

Closing date: 17 March 2024.

Business unit:
Natural, Mathematical & Engineering Sci

Department:
Informatics.

Location:
Strand Campus

Category:
Professional & Support Services.

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Job description

The Department of Informatics is looking to recruit a full-time Senior Programmes Officer (Student Experience) to support the Undergraduate and Postgraduate Taught Programmes during a maternity cover.

This role would suit an experienced administrator ready for the next stage in their career.

The Senior Programmes Officer provides essential support to students and academics, working as part of the programmes team to ensure that high quality administrative and student support is provided from enrolment to graduation.

Having line management responsibilities for Programme Officers, the role holder is responsible for the day-to-day delivery of programme administration of several courses and ensuring tasks are carried out to a high level of accuracy.

The role includes resolving complex queries and overseeing processes in relation to student engagement, feedback and support systems.

The role will involve a varied workload with strong teamwork required to coordinate the cross over of responsibilities to support colleagues during busy periods.

It will provide opportunities to further develop your knowledge of regulations and student engagement and to contribute to professional networks promoting best practice.

We have a friendly and hard-working team and looking forward to a self-motivated and inquisitive new team member joining us.

This is currently a hybrid role, and the role holder will spend part of their working week on campus and part of the week working remotely.

On campus days are allocated via a rota and requirements may differ at busy times of year.

Please note that this role is not eligible for a Certificate of Sponsorship.

The role will be based at Bush House at the Strand Campus - visit the King's HR pages for more information.

Information on the Department of Informatics and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links:

Benefits:

Fixed term contract for 12 months (maternity cover) from April 2024 to April 2025, full-time post.

Key responsibilities

Co-ordinate the management of day-to-day staff and student enquiries with the Programmes Officers and ensure responses are provided within the appropriate and agreed timeframes, take responsibility for responding directly to more complex enquiries and escalate to line manager when required.

Contribute to the creation, review and implementation of administrative processes in line with College and Faculty deadlines, regulations and guidelines.

Co-ordinate administration for assessment, including exam preparation, marking management and oversight of the Assessment Sub-Board process for confirming student progression and final awards.

Co-ordinate administrative support for department-level academic misconduct and mitigating circumstances procedures, and ensuring appeals outcomes are updated on student records.

Develop and improve service delivery through eliciting and responding to service user feedback, identify and suggest service improvements and implement new ways of working as directed.

Work flexibly as part of a team, supporting others in times of high-volume activity and deputise for the line manager when required.

Co-ordinate new starter inductions for Programme Officers.

Responsible for servicing committees as directed by your line manager.

Work with the wider College network to ensure up-to-date and consistent practices are followed when utilising systems e.g.

student records systems and virtual learning environments, to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.

Ensure quality assurance requirements across all processes and student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.

Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required.

Ensure all Programme Officer duties are carried out professionally, timely, with appropriate confidentiality and sensitivity and maintain up-to-date knowledge of data protection requirements according to GDPR guidelines.

Attend Department, Faculty and College professional services meetings as required to share good practice and receive/disseminate information.

Support the implementation of the College's equality and diversity objectives for all KCL staff and students.

Train and act as an evacuation marshall.