German Customer Service Advisor Remote - West Midlands (Region), United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
West Midlands (Region), United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
German Customer Service Advisor - Remote
Principal Responsibilities

  • Obtain and track payment commitments
  • Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), paymentor credit allocations, refund eligibility
  • Account reconciliations and investigations
  • Account management
  • Translating customer correspondence using supported languages only
  • Project Management
  • Timely escalation management (internal & external)
Skills, Experience & Attributes

  • Fluent in German (verbal & written)
  • Excellent verbal communication (clear, concise and precise speech)
  • Effective listening
  • Sufficient mathematical knowledge, required for their particular role
  • Sound judgment and decision making
  • Good keyboard typing and computer literacy
  • High attention to detail
  • Ability to multitask, set priorities
Salary £19,000 - £20,000 plus bonus
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