Business Incident - London, United Kingdom - Nationwide Building Society

Nationwide Building Society
Nationwide Building Society
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Contract Type:
Permanent

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Ref: R00TR02452

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Closing Date:27 February 2024

At Nationwide, we're known for putting our customers at the heart of everything we do. That's no different when things go wrong. Emergency situations can happen at any time of day or night.

When they do, you want to know that the team responding know what to do and how to do it as quickly and efficiently as possible.

You want to know that they can keep a level head under pressure and can adapt to the situation as it develops.

You need them to be able to lead their team and minimise the impacts of the situation on everyone impacted.


Our Incident Management team have navigated the Society through a number of situations over the last few years, including our response to Covid-19, a major supplier collapse, IT outages and everything in between.

We support all parts of the business, not just technical issues and we're looking for a Business Incident & Exercising Consultant to join our team.


The Incident Response team enable and prepare communities across the Society to achieve better customer outcomes and business resilience during times of disrupted service.

Through proactive engagement, collaboration and innovation, we deliver procedures, processes and technology to respond to threats and incidents.


Everything we do has a direct impact on Nationwide's success, meaning that in this team you will make a direct difference to our customers and employees.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.


What you'll be doing:


About you:


You will have or be able to demonstrate:

  • Business incident management experience as well as some meaningful operational resilience or end-to-end business continuity management, IT or risk background. Ideally (but not essentially), you are formally qualified, such as, BCI, ITIL Service Management, IRM or significant experience.
  • Experience of developing plans and managing the projects required to bring them to life.
  • Experience/awareness in risk management and risk identification.
  • Good relationship management, influencing and core customer service skills.
  • Good communication skills, with the ability to influence colleagues up to senior manager level.
  • Resilience and high levels of motivation to selfstart, as well as relishing a challenge.
  • Capable of managing a range of issues across a technical and nontechnical background.
  • Ability to articulate and communicate incident impacts and issues and constraints to managers and colleagues.
  • Awareness of Nationwide's business objectives and structure including a good working knowledge of customer impacts and conduct risks.
  • Ability to think quickly under pressure, assimilate facts and make good critical decisions under pressure
  • Minimum degree level or previous experience.
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Say it straight
  • This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
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Push for better
  • This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
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Get it done
  • This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the endtoend outcome.

The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension
  • if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme


  • Gympass

  • Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

What makes us different:

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.


As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us.

It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to ma
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