Home Ownership Manager - London, United Kingdom - Service Care Solutions - Housing

Service Care Solutions - Housing
Service Care Solutions - Housing
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Home Ownership Manager

Type:
Temp 3 months (potential for extension)

Hours: 36, hybrid working available

Location:
Waltham Forest

Purpose of the Role

I am representing a client based in Waltham Forest, who are looking for someone to o lead, plan, develop and deliver an expert professional home ownership service.

You will be expected to support the development, management and delivery of council servicesand manage staff responsible for service delivery / support within the home ownership service area.

Additionally, you will be ensuring the Council maximises service outcomes in relation to cost.

Main Responsibilities

  • Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered.
  • Provide strategic and operational leadership to the delivery of home ownership services.
  • To ensure that policies and processes on service charges, right to buy and leasehold/shared ownership management are compliant and in line with current legislation.
  • To ensure homeowner consultation and engagement is customer focused, delivers value for money and is compliant with legislation and policy.
  • Responsible for all home ownership policies and processes, keep abreast of changes, best practice, etc and ensure working practises reflect these.
  • To represent the Council, providing guidance to all necessary parties including for cases at First Tier Tribunal (Property) and/or County Court in cases in relation to service charges or other leasehold matters.
  • Work closely with other colleagues across Housing, Resident Services, and the wider council to deliver a joined up and coherent approach to housing and tenancy management.
  • Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards.
  • Lead, motivate and develop staff to create and maintain a highly competent and participative workforce.

Requirements:


  • Educated to degree standard or equivalent
  • Relevant professional qualification
  • Proven ability to lead & provide strategic vision and leadership
  • Proven ability to monitor performance and take remedial action to achieve targets
  • Ability to support and develop staff to achieve a high level of staff satisfaction
  • Proven ability to set and manage complex budgets, achieving excellent outcomes
  • Detailed knowledge of relevant legislation, guidance and caselaw, and knowledge of the broader housing environment
  • Experience of change management and delivering and sustaining largescale improvements in publicfacing services
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
f you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to
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