IT Assistant - Liverpool, United Kingdom - Stadler Signalling Deutschland GmbH

Description

Stadler Rail Service UK Limited (SRS UK) is a subsidiary of Stadler Rail, Switzerland.

Stadler is establishing a reputation as a competitive provider of train maintenance services and has seen a number of successes since emerging in the UK in 2016.

In the next few years over 200 new Stadler trains will be joining the UK rail network.

Our current depot locations are Cardiff, Glasgow, Liverpool, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry.

We are looking to recruit an IT Assistant to support our central IT Team.

Reporting to the UK IT Manager, the role will work closely with a variety of departments to ensure optimum IT efficiency while helping to improve current systems and processes.

As a centralised function, this role will support all of our UK locations.

You will therefore be required to travel as needed to support both existing contracts and the mobilisation of new projects.

Applicants will need to demonstrate strong skills in communication, adaptability and prioritisation.


IT ASSISTANT

YOUR TASKS

• To provide first line IT support and advice across all SRSUK locations
• Log calls on IT Ticket System and manage to satisfactory conclusion
• To deploy PC's and associated peripherals including new installations and redeployment of existing equipment.
• To maintain the existing PC's and peripherals to agree standards, by performing upgrades, new installations and carrying out routine procedures.
• To record and maintain an inventory of all hardware, software licenses, and keep a register of borrowed IT equipment
• Manage on site Engineer calls
• To redirect or escalate support requests to other members of ICT where solutions are not easily achieved
• Prioritise and manage many open cases at one time across SRSUK locations
• Test, update & decommission equipment
• Maintain high standards of housekeeping and safe working practices
• Work closely with team members to update work instructions and improve processes
• Build, maintain and manage company mobile phones
• Support the UK IT Manager with ongoing project work, participating in meetings and putting forward ideas and solutions.
• Work independently to provide IT support to existing SRUSK locations
• To represent the IT Function in the mobilisation of new SRSUK projects and work unsupervised to deliver on project tasks as directed by UK IT Manager
• Assist in the daytoday running of IT Department as directed by UK IT Manager
• Produce monthly IT reports in line with SRSUK and Group IT requirements
• Resolve issues with a friendly, cooperative approach to all departments.

YOUR PROFILE
Essential

• Good IT administration and organisational skills
• Experience using Microsoft Office products including Word, Excel and Outlook.
• Strong customer service ethos
• Experience with MS Windows 10
• Excellent interpersonal and communication skills
• Ability to prioritise and adapt to changing priorities
• Ability to work under pressure and to tight deadlines
• GCSE English and Maths 'C Grade' and above or equivalent
• Excellent problem solving abilities
• Full UK Driving Licence

Desirable

• IT related qualification is desirable
• Previous experience in a similar role
• Experience using help desk software and remote support tools
• German language skills would be beneficial

OUR OFFER

Applicants should be motivated, professional and passionate individuals who are interested in being part of Stadler's journey into the UK market.

In return, Stadler can offer:

• Great central Liverpool base
• Salary: £25,000 £30,000 based on experience
• 40 hour working week, Monday Friday
• 25 days holiday
• Defined Contribution pension scheme with Scottish Widows. Autoenrolment at 4% matched contribution rate with option to increase up to 10% which remains matched.
• Flexi Time Scheme offering up to two days additional flexi leave per month
• Hybrid working available upon completion of probation
• Enhanced Maternity Policy
• Enhanced Paternity Policy
• Cycle to Work Scheme
• Company Paid Membership of Cash Back Health Plan with Healthshield

INTERESTED?

The closing date for this position is Friday 11th August 2023.