Optical Advisor - Fleetwood, United Kingdom - Unitemps

Unitemps

Verified Company

Fleetwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

I am recruiting for an experienced Optical Sales Advisor's to provide outstanding service to a leading Optical and Hearing Care organisation across the UK.

This is an exciting opportunity to join a well-known Optical and Hearing Company, who currently have over 180 stores nationwide and are rapidly growing.

You will need to develop an understanding of NHS regulations and protocols as well as company systems and processes - training will also be provided.

Duties and responsibilities

Ensure patient records are updated and confidentially handled
Maintain company high standards provide high class service to patients and colleagues
Have a flexible approach help colleagues / patients
Serve customers enthusiastically, booking appointments skilfully demonstrating the highest levels of customer service and care, advising customers on frame and lens choice
Manage customer queries and complaints, providing prompt, efficient and competent assistance to resolve customer issues
Ensure the branch always optimises all sales opportunities by assisting and actively promoting new promotions to colleagues and customers, having a good confident product knowledge
Assist the Branch Manager in the effective and successful running of the branch
To contribute to the provision and development of an efficient optometry and hearing service, whilst always maintaining the reputation of the Company
Assist with inductions and training of all new sales advisors to the branch
Fit, adjust, and repair spectacles when required
Carry out triage exercises with hearing customers
Respect confidentiality of information regarding customers and staff in accordance with the Data Protection Act 1998 and be familiar with, and at all times comply with, the Company's policy relating to Safeguarding of Children and Vulnerable Adults
Be flexible as to locality as necessitated through emergencies, sickness or holidays
To assist or carry out any additional tasks associated with the main function (above) as required by line manager
Be commercially aware and make the most of all sales opportunities whilst working towards achieving Key Performance Indicators (KPIs), whilst utilising the time available, communicating effectively with customers and colleagues
Effectively implement all systems, procedures, policies and regulations

This is not a complete statement of all duties and responsibilities for a Optical Sales Advisor and may be required to carry out other duties as directed by the Branch Manager.

Skills

Professional, handson, selfmotivated selfstarter with an aptitude to learn new skills, rise to a challenge and approach tasks with a "can do" attitude
Team focused with the ability to encourage and motivate others to deliver the best possible service, whilst being able to manage own workload
Flexible, organised, and diligent with a keen eye for accuracy and attention to detail
Strong commitment to customer care
Great attention to detail
Proactive
Eager to learn and develop
Excellent interpersonal skills both in formal and informal settings with the ability to adapt style to suit circumstances
Ability to adapt to growth and change and to continuously seek improved ways of working
Trustworthy, honest, committed and works with integrity

This role will be suitable for someone with at least 1 years' worth of industry related experience.

Benefits