Customer Care - London, United Kingdom - South London Heating Ltd

Description

We're an award-winning heating services provider and we're looking for an exceptional Customer Care & Office Admin Assistant to join our friendly team at our new offices close to leafy Crystal Palace Park in South London.

This is a full-time office role that requires organisational skills, with a great customer care persona and excellent telephone manner.

Excellent computer & Microsoft Office skills is a must. We are looking for someone who is motivated and pro-active in supporting our daily office operations. Excellent communication skills are essential.


Essential requirements:

• Computer literate with experience on Microsoft Office suite
• Excellent telephone manner
• Previous experience in customer service administration preferable
• Experienced with working in an office environment
• Dedicated in Business Admin & Customer Care, with a strong desire to help people
• Proactive & keen to learn and support with customer care, office administration, & handling of daytoday admin duties
• Professional, punctual, courteous and presentable
• Excellent telephone manner

& communication skills

• Computer savvy and skilled with Microsoft Office skills
• Comfortable with using project management software for bookings and data entry (training will be provided)
• A focused, motivated individual with a "can do" attitude
• Organised with great attention to detail
• Professional & with personal integrity

We offer:

• Full time position in an innovative, awardwinning company
• Full PAYE benefits
• Company pension (if eligible)
• Excellent rate based on skills and experience
• Opportunity for promotion & career growth
• Ongoing training and support
• Opportunity to learn from skilled, excellent professionals
• The opportunity to help shape the future of the company

The role:

• Successfully book appointments with customers by building value on our company while ensuring confidence in our brand
• Support the Customer Care & Office Manager with the company's daily operations
• Support with all service, repair and maintenance bookings
• Using our project management software for data entry, bookings, and other processes required for our daily operations
• Support the Customer Care & Office Manager with purchase orders (receipting and reconciliation) and supplier accounts
• General office administration and handling of daytoday admin duties
• Managing customer Invoices & payments (inc. billing, facilitating customer payments, expenses tracking, etc.)
• Supporting the onsite engineering teams with bookings information

Job Types:
Full-time, Apprenticeship


Salary:
£20,000.00-£23,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Do you have great telephone manner with customers?
• Do you enjoy a customer care / customer service position or you prefer an office admin role?
• Which area in London do you currently live?

Experience:

- working in an office: 1 year (required)


Work Location:
In person