Senior Client Account Manager - England - Watson Farley & Williams

    Watson Farley & Williams
    Watson Farley & Williams England

    1 day ago

    Description

    Senior Client Account Manager


    The Senior Client Account Manager will lead the firm's client‑centric strategy by driving the Key Account Management programme and embedding a culture of client listening and data‑driven decision‑making. This role ensures that client insights translate into actionable outcomes that strengthen relationships, improve profitability and support strategic growth across the firm.

    Responsibilities


    Client Experience and Engagement

    • Develop and maintain a client toolkit (templates, playbooks, dashboards) to standardise best practices.
    • Conduct client onboarding calls for new relationships, particularly for lateral partners, and ensure insights are shared with the relevant business team to support integration and business development.
    • Implement and embed a culture of client feedback including structured satisfaction surveys and post‑matter reviews, ensuring feedback loops are established and maintained across the firm.
    • Partner with the innovation team to develop solutions that enhance client experience and service delivery based on feedback and emerging needs.

    Key Account Management

    • Design, implement and scale the firm's Key Account Management programme, ensuring alignment with sector and practice strategies.
    • Develop and maintain strategic account plans for Key Accounts and other accounts, as agreed (strategic and growth clients), identifying cross‑selling and expansion opportunities.
    • Collaborate with partners and client teams to embed client‑centric practices that deliver exceptional service and strengthen relationships.
    • Drive pricing strategies aligned with client segmentation and profitability goals.
    • Leverage client feedback insights (NPS, qualitative insights) to inform account planning, relationship strategy and service improvements.
    • Embed and grow panel relationships, providing guidance and best practices to the client panel team.
    • Upskill and educate BD and fee‑earner teams on KAM principles and tools.

    Data Insights

    • Oversee client data quality, structure and segmentation ensuring accuracy and usability for reporting and strategic decision making.
    • Champion the use of CRM and Power BI tools to enhance visibility and enable data‑driven insights.
    • Lead analysis of client profitability, collaboration and contribution metrics to refine segmentation, reduce tail clients and improve margins.
    • Act as a strategic advisor to partners and senior leadership, influencing client development priorities and driving accountability for growth.
    • Align client initiatives with firm‑wide sector strategies and innovation goals.

    Qualifications

    • Proven experience in Key Account Management within professional services (law firm experience preferred).
    • Strong understanding of client data management, analytics, and Power BI tools.
    • Commercial acumen with ability to link data insights to client strategy.
    • Excellent stakeholder management and influencing skills.
    • Ability to lead change and embed new processes across a global organisation.

    Please note: We conduct thorough pre‑employment screening checks as part of our recruitment process.

    What we can offer you


    We offer a competitive benefits and wellbeing package for all employees.

    Who we are


    Watson Farley & Williams (WFW) is a sector‑focused international law firm with extensive expertise and industry insight across its core sectors of energy, infrastructure and transport. Through its network of 19 offices, the firm advises clients on complex, high‑value transactions and disputes – matters requiring precise legal execution and a nuanced understanding of global market dynamics.

    Our culture is collaborative, inclusive and supportive, fostering growth and impact. Guided by our values –We are experts, We are united and We care – we deliver exceptional service through strong relationships and teamwork. We are committed to clear career paths, champion diversity and invest in our people so they can thrive.

    Diversity and inclusion are integral to the firm's strategy and underpin its efforts to attract and retain top talent. All employment decisions are made objectively, based on merit and ability and the firm is committed to inclusive and barrier‑free recruitment. As a Disability Confident employer, WFW welcomes adjustments for candidates with disabilities or long‑term health conditions and participates in the Disability Confident interview scheme. If you would like to apply through this scheme or require adjustments during any stage of the process, please contact

    Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Legal, Strategy/Planning, and Business Development. Industries: Legal Services.


    #J-18808-Ljbffr

  • Work in company

    Account Manager

    Only for registered members

    Are you a proven business development executive with the track record to prove it? Do you want to take a step up from selling a product to building a company? · Change the talent industry from the ground up · Get in on the ground floor of a hyper-growth start-up · ...

    London, United Kingdom

    1 week ago

  • Work in company

    Account Manager

    Noventiq Latinoamerica

    Descripción del Puesto: · Gestionar el ciclo completo de ventas, desde la prospección inicial hasta el cierre de oportunidades. · Desarrollar y administrar una cartera de clientes comerciales y gubernamentales, construyendo relaciones de largo plazo. · Identificar oportunidades d ...

    London £28,000 - £55,000 (GBP) per year

    1 day ago

  • Work in company

    Account Manager/Senior Account Manager

    Only for registered members

    +As an Account Manager at Munch @ Stakked you'll drive campaigns and take ownership of day-to-day client accounts leading the delivery of bold creative PR work that gets noticed and delivers real results. · +You'll build smart insight-led plans and media strategies develop compel ...

    London

    2 days ago

  • Work in company

    Account Manager/Senior Account Manager

    Only for registered members

    We are looking for an ambitious Account Manager/Senior Account Manager to drive our campaigns and deliver bold PR work. · ...

    London Area

    2 days ago

  • Work in company

    Account Manager

    Only for registered members

    We are partnering with a leading UK communications agency to recruit an Account Manager to join their growing team.This is an excellent opportunity for an experienced Account Manager working within healthcare communications · ...

    London

    1 month ago

  • Work in company

    Account Manager

    Only for registered members

    The Account Manager – EOR & Global Payroll Growth is responsible for driving expansion revenue from existing customers by identifying, developing, and closing opportunities for Employer of Record (EOR) and Global Payroll solutions.This role owns the commercial growth of assigned ...

    London

    1 week ago

  • Work in company

    Management Accountant

    Only for registered members

    We are exclusively partnering with a leading care home business to hire a Management Accountant for exciting growth plans. · Preparation of full management accounts for care homes · Presentation of management accounts to the Finance Director · ...

    London

    2 weeks ago

  • Work in company

    Management Accountant

    Only for registered members

    This is a hands-on role within a small accounts team, · with responsibility for monthly management accounts · and reporting alongside ownership of Accounts Payable and transaction processing.Qualified accountant (ACA, ACCA, CIMA or equivalent). · Experience assisting with monthly ...

    London £38,000 - £65,000 (GBP) per year

    2 days ago

  • Work in company

    Management Accountant

    Only for registered members

    This is an exciting opportunity for a part-qualified Management Accountant to join a dynamic, high-growth property business.The company pride themselves on their fun, fast-paced working culture, · offering excellent progression opportunities as they continue to build out their fi ...

    London

    1 month ago

  • Work in company

    Management Accountant

    Only for registered members

    A management accountant position with a leading events caterer in London. · ...

    London

    1 month ago

  • Work in company

    Management Accountant

    Only for registered members

    +We are looking for a driven Management Accountant to help build and shape a developing finance function. · ...

    London

    1 month ago

  • Work in company

    Management Accountant

    Only for registered members

    We're looking for a Management Accountant to take ownership of core finance processes and help shape the future of our finance function.The Role · You'll be at the heart of the business, partnering with senior leadership to deliver accurate, timely financial insights. · ...

    London

    1 month ago

  • Work in company

    Management Accountant

    Only for registered members

    We are working with a global music company that partners with artists writers and rights holders worldwide. The finance function plays a critical role in supporting this growth and ensuring strong governance across multiple territories. · The Management Accountant will support th ...

    London

    1 month ago

  • Work in company

    Account Managers

    Only for registered members

    They create standout products and installations that help brands connect with their audiences. · ...

    London

    5 days ago

  • Work in company

    Management Accountant

    Only for registered members

    This role offers the opportunity to take full control of the month-end process and contribute significantly to the production of monthly management accounts and forecasts. · ...

    London £60,000 - £70,000 (GBP)

    4 weeks ago

  • Work in company

    Account Manager

    Only for registered members

    We're looking for a proactive, relationship-driven Account Manager to join our growing Account Management team and focus on strengthening and maintaining long-term customer partnerships. · This role ensures customers are supported, engaged, and achieving maximum value from our pr ...

    London

    1 month ago

  • Work in company

    Account Manager

    Only for registered members

    +Job summary · We are looking for an entry-level Account Manager who wants to build a real career in sales and account ownership.This is not a passive relationship role. You will own retention, expansion, and growth within a portfolio of strategic customers. · ...

    London

    1 month ago

  • Work in company

    Account Manager

    Only for registered members

    The Account Manager (Cloud Sales) is responsible for managing, retaining, and expanding a portfolio of customers with a strong focus on the Microsoft cloud ecosystem. · Own and manage a defined portfolio of mid-market Microsoft cloud customers. · Drive customer retention, renewal ...

    London £60,000 - £68,000 (GBP)

    2 days ago

  • Work in company

    Account Manager

    Only for registered members

    The Account Manager plays a vital role in both operational management and strategic planning within the security sector. · This role is crucial for ensuring that clients receive the best possible security services while maintaining a strong relationship and addressing any concern ...

    London

    1 month ago

  • Work in company

    Management Accountant

    Only for registered members

    Marc Daniels are delighted to be partnering with a large highly successful UK-based multi-entity business to recruit a Senior Management Accountant into their growing finance team based in Slough. · This role is ideal for a qualified accountant who enjoys getting into the detail ...

    London

    3 weeks ago

  • Work in company

    Account manager

    Only for registered members

    We are seeking a driven and proactive Account Manager to join our team. This role reports to our Account Management Team Lead for EMEA. · You will own a book of Oktopost customers and be responsible for building long term value based relationships which lead to commercial revenue ...

    London

    3 weeks ago

Jobs
>
Senior client account manager
>
Jobs for Senior client account manager in London