Manager, Customer Operations - London

Only for registered members London, United Kingdom

1 week ago

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Job summary

Turo is redefining car rental.


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Responsibilities

  • Drive performance improvements in a customer support environment across both in-house and BPO agents
  • Evaluate escalation lead staffing and scheduling to ensure expected volume will be handled within SLA targets
  • Operational excellence: Ensure that CS has a convincing voice at the table by providing compelling business cases backed by data
  • Inspire teams: Champion Turo's Mission is to help teams understand how their work contributes to end goals

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