Manager, Customer Operations - London
1 week ago

Job summary
Turo is redefining car rental.
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Responsibilities
- Drive performance improvements in a customer support environment across both in-house and BPO agents
- Evaluate escalation lead staffing and scheduling to ensure expected volume will be handled within SLA targets
- Operational excellence: Ensure that CS has a convincing voice at the table by providing compelling business cases backed by data
- Inspire teams: Champion Turo's Mission is to help teams understand how their work contributes to end goals
Job description
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