Pcn Care Navigator/care Coordinator - London, United Kingdom - North Lewisham Primary Care Network

Description

Main Role Responsibilities To act as a care coordinator and navigator for users of the Waldron Health Centre and those using the services of the North Lewisham PCN Signposting - support users of the Waldron Health Centre to navigate and access services and to have a clear understanding of the services that are represented To develop and maintain a directory of services for the Waldron Health Centre as well as other key communities, institutions or services important for the health and wellbeing of the patients.

Understand and be able to communicate the processes and procedures of services in the Waldron in order to advise and help services best navigate care Carry out administrative/receptionist duties for the North Lewisham PCN including booking in follow-up appointments and or referrals for patients Facilitate the use of the Waldron as a community space with the Social Prescribing Community Link Worker coordinating and supporting community organizations to use the Waldron in line with the PCN priorities for reducing health inequalities Work closely with the North Lewisham Community Forum to understand the communities priorities for the health and wellbeing of its residents and promote the Waldron as a community hub Support service users who struggle to access services for a number of reasons facilitating digital inclusion, language support and working with advocates to help patients navigate care in the Waldron effectively Develop relationship with Tenant Liaison Manager who will share knowledge of building layouts and operational functionality to help understand where there might be opportunity to increase capacity and maximise use of the building.

Ensure there are clear communication pathways which support and encourage all occupiers to work in a participative way, within the building operational policy.