Parts Telesales Specialist - Cambridgeshire, United Kingdom - Marshall Motor Group

Marshall Motor Group

Verified Company

Cambridgeshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Parts Telesales Specialist:

Job description

The Role

We are seeking a Parts Telesales Specialist to join Marshall Motor Group's Ford PartsPlus Centre in Cambridge. You will identify customer's parts needs and sell relevant parts, primarily by phone, including outbound upselling and crossselling. This role is offered on a full time, permanent basis.
The Telesales Specialist is responsible for professionally representing the PartsPlus brand, building and maintaining strong and lasting relationships with new and existing Customers, whilst achieving sales growth. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with Customers.

What will I do on a daily basis?

Respond to inbound customer parts enquiries in an efficient manner
Make outbound calls to new and existing business customers to upsell and crosssell vehicle parts
Develop and maintain and expert knowledge of Volkswagen Group parts
Greet customers courteously and professionally and uphold impeccable customer service standards
Build strong working relationships with Customers through regular contact with them on the phone
Provide a high level of service to Customers through understanding their requirements, responding to requests,

- progressing orders and providing expert advice

Provide timely communication to Customer on their credit status
Assist, liaise with and support the Centre team to ensure good working relationships and delivery of excellent Customer service
Work with the Sales Manager and others to achieve sales growth and provide a joined up approach to sales

Systems and processes

Handle incoming calls and Customer enquiries within KPI's, using the approved greeting
Ensure the proper and accurate use of all systems to search and order Parts
Complete all required documentation accurately and promptly
Deal with all credit card transactions in line with Guidelines in the Operations

In order to be successful for the Parts Telesales Specialist position, you must:

Be a self-starter with a proven track record in building strong relationships and achieving sales growth in a B2B environment
Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
Have a passion for providing a great Customer service experience
Be able to communicate effectively and build strong relationships with all key stakeholders
Have the ability to relate well to others and work as part of a team
Have excellent verbal and written communication skills with a professional telephone manner

Skills you will require:

A passion or interest in the Automotive industry
The ability to provide an exceptional Customer service experience
The drive to achieve individual and team based team based sales growth on a weekly & monthly basis
Results orientated
Excellent attention to detail and accurate recordkeeping
Be IT literate, preferably with a good working knowledge of MS Excel CDK/Kerridge experience desirable
We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed

These include:

25 days annual leave (not including Bank Holidays) increasing with length of service
Colleague referral fee up to £2,000
Discounted Car Purchase Scheme & Colleague Car Benefit Offers
Discounted Service / Parts / Bodyshop services
Training and Continual Self-Development
Free Eye Care Vouchers
Cycle To Work Scheme
Pension Scheme
Employee wellbeing services
Free life assurance equivalent to twice your salary
Loyalty, Above & Beyond and Long Service Awards
Discounted Shopping Portal

What experience do I need?

You will have previous experience in a Parts Advisor or Consultant role, ideally from a retail parts environment.

In addition to your experience you will demonstrate:

Excellent organisation and time management skills
A confident and friendly phone manner, with the ability to build customer relationships
Impeccable customer service skills
Ability to demonstrate the Marshall Values of People, Customers, Integrity and Innovation

Why Marshall Motor Group?

We operate 140 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England.
Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe's largest marketleading integrated digital car marketplace. The Group operates some of the most wellknown brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.