Management Assistant - Derby, United Kingdom - Friar Gate Surgery

Description

JOB TITLE:
Management Assistant


REPORTS TO:
Practice Manager


HOURS:
hours per week

Job Summary:
Role reporting to the Practice Manager.

The role will support the work of the Management Team in the Practice in HR, Patient liaison, Complaints, Staff training, Premises Management, IT, Fire & Health and Safety plus assist in ensuring compliance of the practice in for the requirements of Care Quality Commission.

This role sits within the Business/Practice Management Team.


Job responsibilities:

Staff training and induction To support the induction process of all new staff and the ongoing training and management of all staff, including ensuring all pre-employment checks have been completed.

Administration cover including reception duties for absences and help with extra-ordinary workloads. Ensure communication systems are running smoothly, and doctors and reception staff are kept fully informed of changes in procedures.

Assist with production and upkeep of practice procedures, policies and procedures including the generation of SOPs and regular updating of the staff handbook.

Manage paperwork systems, including post, internal and external Act as a central source of information.

To maintain the practice website, and monitor and reply to patients reviews to support and nurture a positive social media presence for the practice eg NHS choices, google reviews, etc.

Finance Assisting to ensure all item of service claims are made correctly and appropriately Assisting to ensure records of claims for payment are kept up to date in the relevant registers Ensure practice records are kept relating to all item of services claims, producing monthly and quarterly reports for the Practice Manager Purchasing and maintaining practice stock

On a regular and ad hoc basis, monitor general usage and re-order requirements for stationary, cleaning, refreshment and sundry items, as well ordering medical supplies and vaccines with support from the nursing team.

On a regular and ad hoc basis, monitor general usage and re-order requirements for stationary, cleaning, refreshment and sundry items, as well ordering medical supplies and vaccines with support from the nursing team.

Liaise with other teams within the practice for purchase requirements Health & safety:

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

This will include (but will not be limited to):

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control (statutory and best practice guidelines) and ensure implementation across the business Using personal security systems within the workplace, according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiating remedial / corrective action where needed Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children. Production of performance and quality information To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.

To assist in the production of information for clinical audit. To undertake ad-hoc work related to the performance of the practice under the guidance of the Practice Manager. Other Personal tasks To