- Support customers by resolving ticket requests.
- Enhance documentation on problem-solving, Q&A, and onboarding.
- Drive customer campaigns through digital channels.
- Identify high potential and high risk customers.
- Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
- Collaborate with Sales and Support to develop engagement plans.
- Engage with your customer portfolio to identify risks.
- Collect and format customer feedback for product review.
- Experience in customer-facing roles.
- Empathetic and proactive attitude to help others.
- Passion for technology, especially Ubuntu.
- Excellent presentation skills.
- Strong organizational skills with documentation management.
- Team player capable of cross-department collaboration.
- Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a plus.
- Remote work with biannual in-person team sprints.
- USD 2,000 annual learning and development budget.
- Annual compensation review and performance bonuses.
- Comprehensive benefits including leave, parental leave, employee assistance, and travel opportunities.
- Seniority level: Entry level
- Employment type: Full-time
- Industry: Software Development
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Graduate Customer Success Manager - Glasgow - Canonical
Description
Join to apply for the Graduate Customer Success Manager role at Canonical.
Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with customers, understand their objectives, and leverage internal and external capabilities to enhance their experience with Canonical's offerings. This role primarily focuses on the Tech segment, including store customers, with an assigned portfolio. The role involves onboarding, problem-solving, enablement, and value realization to ensure customer success.
Location:
This role is remote worldwide.
Responsibilities:
Qualifications:
Additional Skills:
What We Offer:
About Canonical:
Canonical is a leader in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We are a remote-first company committed to excellence and diversity, fostering a workplace free from discrimination.
Additional Information:
-
Client Success Manager
Only for registered members Glasgow, Scotland
-
Customer Success Manager
Only for registered members Glasgow
-
Customer Success Manager
Only for registered members Glasgow
-
Client Success Manager
Only for registered members Glasgow
-
Customer Success Manager
Only for registered members Glasgow
-
CSM (Customer Success Manager)
Only for registered members Glasgow City, Scotland
-
Global Customer Success Manager
Only for registered members Glasgow
-
Senior Customer Success Manager
Only for registered members Glasgow
-
Global Customer Success Manager
Only for registered members Glasgow, Scotland
-
Customer Success Manager, Glasgow
Only for registered members Glasgow
-
Customer Success Manager, Glasgow
Only for registered members Glasgow
-
CSM (Customer Success Manager)
Only for registered members Glasgow
-
Global Customer Success Manager
Only for registered members Glasgow
-
Branch Manager
Only for registered members Glasgow, Scotland
-
Senior defined benefit pensions administrator
Only for registered members Glasgow, Scotland
-
Estimator
Only for registered members Glasgow, Scotland
-
Estimator, Glasgow or Almondvale
Only for registered members Glasgow
-
Senior Design Manager
Only for registered members Glasgow, Scotland
-
IT Service Design Manager
Only for registered members Glasgow, Scotland
-
Technical Program Manager – Cloud
Only for registered members Glasgow, Scotland
-
Front Line Manager
Only for registered members Glasgow, Scotland