Support and Training Consultant - London, United Kingdom - Spektrix

Spektrix

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support and Training Consultant
Headlines

Team:
Client Services

Location:
London or Manchester, UK

Salary:
£30,500-34,500 annually

About us Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful.

We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences.

We are always looking for new ways to approach problems, share knowledge, and better serve our customers.

You'd be joining a team of over 190+, based across our New York, London and Manchester offices and working with over 600 arts organisations in North America and the UK.

The role We're looking for someone who is excited by the chance to change the way that people in the arts and entertainment sectors use data and software for the better.

Support and Training Consultants help Spektrix clients to get the most out of their data and the Spektrix system tools.

You'll be spending your day advising clients on how to use the system tools to implement marketing and fundraising strategies, training them to make the best use of our system (virtually and in person), finding solutions and solving problems with them and helping clients analyse their data.

You'll be part of a team who is tasked with supporting our clients' success by digging deeper into how the Spektrix Solution can work best for them.

Key Responsibilities

Accountabilities:

Ensure the Client organisations you work with have the best experience of Spektrix and you move the dial in terms of how they are making good use of our Solution to develop their audiences, grow their donations and revenue and streamline their business practices.

Ensure that every interaction (from problem solving with the software to longer-term projects) is handled and evaluated appropriately for its impact and the learnings gained are fed back into our practices and services

Ensure all client relationships that you are responsible for are managed effectively and are contributing to client success and retention

Responsibilities:

Contributing to the knowledge and understanding of the Client voice to inform our offer, our product, our wider solution etc

Collaborating with others in the team to support clients' success and ensure our day to day client experience is of the highest quality

Your day-to-day may look like:

Proactively working with client organisations to ensure that they are using the tools provided by Spektrix, and our Partners, to best effect in order to develop their audiences, grow their donations and sales, and streamline their business practices.

This includes:

Designing, delivering and evaluating consultancy projects

Training clients online and in person, and recording training videos

Providing some over-the-phone/remote system support.

This could include advising clients on best practice use of the system, creating bespoke reports or seating plans for our clients, for example.

Evaluating and managing relationships to proactively support client success initiatives and retention.

Collaborating across the business to ensure that any feedback on the software or services is communicated effectively.

Key Requirements

You should have:

Excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing.

An ability to provide effective customer service or technical support.

An interest in using technology to solve problems

An interest in using data to measure impact and tell stories

A working knowledge of Microsoft Excel.

Time management and prioritisation skills to set you up for working to tight deadlines.

A sense of pride in your work and how it could relate to the success of Spektrix and our clients

You might also have one of the below:
Experience working in a data-oriented role.

Experience working with a ticketing, marketing or donor CRM system.

Experience working in the tech industry, perhaps in client services or training.

Experience in driving projects with internal or external stakeholders to completion.

Other requirements

Travel between London and Manchester (our two UK offices) sometimes up to once a month.

You should be prepared to travel throughout the UK and the Republic of Ireland if required.

Regular working hours are 10am-6pm, Monday-Friday.

We work across a rota covering the rest of our opening hours.

From the Support, Training and Consultancy team, we:
Have two team members working 9am-5pm each weekday. Some team members choose to do this early shift regularly. We have one team member working from 1pm-9pm each weekday. Some team members chose to work a regular day on the late shift; typically you wouldn't have more than one or two late shifts a month (unless you wanted to take more.)

We also have a 9