Contact Centre Training Administrator - Liverpool, United Kingdom - North West Ambulance Service NHS Trust

North West Ambulance Service NHS Trust
North West Ambulance Service NHS Trust
Verified Company
Liverpool, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description
Are you an organised and detail-oriented individual with a passion for optimising training processes? Do you possess exceptional communication skills and a strong background in training administration?

We are seeking a dedicated and motivated individual to join our education team as a Contact Centre Training Administrator. This is a unique opportunity to make a meaningful impact in driving excellence through efficient training administration and support.

You will work full time, Monday to Friday.


You will support the work of the Trust's Education & Learning Teams in ensuring the provision of accurate, timely and supportive administration duties, through the preparation of course materials and the accurate recording and tracking of learners.

You will manage all aspects of course and learner administration, including following all appropriate Trust financial procedures.

You must be a self-starter and be able to solve problems. You will be expected to maintain confidentiality and deal with situations in a sensitive manner. You will have well-developed communication skills and an ability to communicate effectively through a variety of means. You will have an ability to work under own initiative and prioritise your own workload.


North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.


Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.


Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
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