Customer Excellence Executive - Southsea, United Kingdom - Tabletop Holdings Limited

Tabletop Holdings Limited

Verified Company

Southsea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are an exciting, dynamic business developing innovative, cutting
- edge technology for the hospitality sector. We are already doing some awesome things and preparing for much more

We really care about our employees, our technology and are passionate about creating amazing customer experiences.

Working at Tabletop is more than a job; we are looking for people who want to get stuck in, achieve their aspirations and make a real difference.

Our values
What makes Tabletop special is our culture. We are ambitious, passionate, disruptive, excellent and inclusive.

We are committed to being an inclusive and diverse team who create technology that is accessible to all hospitality customers.

We are passionate about effecting positive change and have charity partnerships with Pennies, Cancer Research and Toilet Twinning.

If you share our values and want to be part of a vibrant team, then we would love to hear from you.

Client Excellence Executive role

This is an exciting role which involves passionately representing Tabletop technology and ensuring all our clients are always super happy.

The key responsibilities will be to:

Successfully and passionately lead deployments of Tabletop technology
Host regular training sessions and webinars with clients to improve understanding and use of Tabletop
Help compile key reporting data and other aftercare documentation for clients
Support the sales and aftercare team in client meetings and videocalls
Serve as the point of escalation for client issues; ensure all concerns are addressed quickly, thoroughly and successfully
Constantly demonstrate and share the values of Tabletop in all client and staff interactions
Regularly visit client venues to provide training and support

We are looking for applicants who have:

Passion for what they do
Great communication skills
The ability to work well under pressure and with a team
Excellent organisational skills
Strong interest and competence with technology
A passion for the hospitality sector

Benefits
We want you to love working at Tabletop. That is why we offer fantastic staff benefits.

We think being open with our staff is important and we love to share all the great things that Tabletop is doing, so we host monthly in person update meetings that involve lots of fun and surprises.

We enjoy getting together as a team and fund quarterly social events where we always do something exciting.

Fancy a swim? Want to join the gym? If dance is your thing, then get in the swing Tabletop offers all our staff up to £30 a month to invest in your physical wellbeing.

Mental health is very important to us, so we have partnered with Spill who provide remote mental health support and access to trained therapists for all our staff.

We want happy, motivated staff that progress and grow with Tabletop, so we have partnered with More Happi so that everyone can benefit from 1:1 coaching and training.

We want you to enjoy those important days in your life so, once you have worked for us for one year, we give you the day off on your birthday.

Our staff ideas programme and staff survey ensure that we listen to our team and make them feel valued.

Training

We want new people to have the best possible start so anyone joining Tabletop will undergo an exciting and engaging induction programme so that they can learn about Tabletop, meet their colleagues and have time to settle into the team.

This role will provide the opportunity to develop skills and for progression

Place of work
This is an office-based role.

However, our clients are based around the UK at many prestigious venues and this role presents a great opportunity to regularly visit some superb places.

Requirements: