Scheduler - Milton Keynes, United Kingdom - Ascendant Recruitment

Ascendant Recruitment
Ascendant Recruitment
Verified Company
Milton Keynes, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Scheduler

Permanent

Milton Keynes (office based)

25,500 3k OTE per annum


The Scheduler role sits within our clients busy Aftersales Team whose primary function is to assist their field-based Engineers to carry out inspections and minor repairs of equipment across the whole of the UK.

As a key point of contact for both the office team and the field-based Engineers, the Scheduler must take responsibility to effectively manage and coordinate their diaries and work orders, booking in repairs and warranty claims using Microsoft Outlook diaries.


Your responsibilities as a Scheduler will include:

  • Creating, checking, and loading work orders efficiently into the Microsoft Outlook diaries for all engineers.
  • Ensuring the necessary parts are in the correct location prior to the work being carried out.
  • Checking work completions from the engineers and forwarding to the customers and other team members.
  • Working on multiple projects, balancing workload, and communicating when support is required to ensure deadlines are met.
  • Dealing with the Engineers over the telephone regarding any queries on their work orders.
  • Collection and processing of time sheets
  • Maintaining and checking tracker data and assisting with route planning.
  • Maintaining van stock and consumables with the Engineers.
  • Assisting the engineers with van servicing, maintenance of their tools and equipment.
  • Ensuring parking permits and other key resources are in place for the Engineers.
  • Assisting with quotations and processing / invoicing for works completed.
  • Stock control arranging couriers and shipping parts to Engineers.

To be a successful Scheduler, you must have:

  • Experience of working collaboratively as office-based support to field-based Engineers.
  • Experience of scheduling/organising remote practical works.
  • Good geographical knowledge and use of planning tools, google maps, trackers etc.
  • Proven capability of working autonomously, multitasking and working to multiple fixed deadlines.
  • Excellent attention to detail, checking details and raising anomalies.
  • Confident user of Microsoft packages as well as business systems (e.g., Dynamics CRM / Navision ERP or similar).
  • Some experience of working within a construction, maintenance or service Engineers business would be an advantage.
  • Strong written & verbal communication skills.
  • Ability to learn quickly 'on the job' and adjust to new and updated information.
  • A solution focused, positive 'cando' attitude.
  • A professional commitment to delivering excellent customer service.
More jobs from Ascendant Recruitment
See all jobs of Ascendant Recruitment