Project Co-ordinator - Wakefield, United Kingdom - Compliance365

Compliance365

Verified Company

Wakefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Project Co-ordinator you'll be working in a rapidly growing and award-winning Energy Consultancy, Compliance Management Software and Mobile Application Business, trading as Complaince365 and C365Cloud.

Our enviable clients include large prestigious UK wide organisations including Bupa, Sainsburys, Coop Group, Tesco, NHS Property Services and numerous large housing associations, councils & NHS Trusts.

Compliance365 is an independent energy consultancy services provider based in Wakefield, West Yorkshire.

Due to the expansion of our sales operation, we are looking for a highly motivated and proactive individual to join our team.

It is the role of the Project Co-ordinator (PC) to assist with the delivery of our DEC projects for our new and existing customers.

Working closely with our team of account managers and processing, you will a key member in delivering the delivery of DEC and TM44 Certificate, corresponding with Customers on a day to day basis to, ensuring we have all the data required to deliver projects within SLA.

It is the role of the Project Co-ordinator (PC) to retain and grow nominated accounts, focussing on maintaining high levels of customer satisfaction with the company's services through managing projects, fixing any issues and delivering a high-quality service.

The PC will report directly to their Line Manager, as well as work closing with the company's sales and operations team.

Job Duties

Converse with customers to provide SLA updates and chase data required to effectively deliver the energy pipelines
Ensure effective delivery of DEC & TM44 Certificates in line with customer requirements
Support the scheduling team to ascertain correct contact and delivery details
Work with the account managers to provide accurate account updates across the relevant customers
Keep company databases up to date with all accurate data
Attend customer and contract service reviews on a regular basis, record minutes and actions
Act as contact point for any escalated customer issues
Produce any required service reporting
Maintain accurate contract data in Sharepoint
Work with and support delivery teams on any required issues
Manage renewal schedule for accounts, target 100% renewals
Achieve quarterly customer satisfaction and renewal targets

Skills

Customer management
Communication
Presentation
Negotiation
Meeting commitments
Problem solving
Report writing

Expected Behaviour

Time and Attendance in accordance with company policy when in office
Smart and presentable appearance
Submit expenses in line with company policy
Suggest improved ways of working
Professional Telephone Manner
Work in accordance with company Policies & Procedures in accordance with the Company Handbook