Business Support Assistant - Fazakerley, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust

Verified Company

Fazakerley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Type letters, memos and general documents or correspondence onto word processing package or database.

To provide a full range of high quality business support to the service To ensure that any contact with service users/carers or other individuals is carried out in a sensitive and professional manner, this may include on occasions where they present in a distressed / agitated manner.

To assist in general reception duties including assisting service users and carers with general enquiries when necessary. Support the day-to-day organisational/management responsibilities of the Service throughout the maintenance of Record Systems (e.g.

annual leave or sickness), arranging meetings, appointments etc. and filing systems. To assist in the collation of statistical data for the compilation of monthly/weekly statisticaleturns.

To be responsible for booking assessment appointments for service users by telephone and recording information accurately, using the Choose & Book system and by self referral.

To be involved in the day to day management of the Service Website, to include updating and maintaining the website.

To produce statistical information on the use of the website as and when appropriate. Attend to post, file correspondence and scanning of documents where necessary. To process invoices through the Trust Finance department for payment as necessary.

Take responsibility for the Services petty cash expenditure and collect cash from bank.

To be responsible for processing all Subject Access Requests (SARS) for reports and copy notes from Service Users and Third Parties within the 40 day time frame.

To be responsible for recording all SARS on the Trust Datix system.

Assist Managers in all Estates issues relating to all premise the Services uses and attend meetings with outside suppliers when required.

and order as necessary. Establish good levels of communication/liaison with all team members, disciplines and otherservices in a professional manner. To co-ordinate annual leave taking within the Team and other colleagues. Make full use of information technology and co-operative in the introduction of technological developments.

Where appropriate, provide data for clinical audit purposes and produce audit information for staff and management with the Service.

To assist the business support team in addressing any data quality issues Support the Service in implementing new pathways/initiatives by providing project support to the relevant areas.

Mentoring new members of staff including temporary staff as and when required. The ability to work as a team member and be able to adhere to strict guidelines.

Undertake general office duties e.g. photocopying, distribution of documents etc. Be responsible for the collection and distribution of petty cash within the team. To be responsible for ordering goods and services when requested.

This includes confirming receipt of goods. To perform other duties of a similar kind appropriate to the grade, which may be required by the Service.