IT Support Associate - Cambridgeshire, United Kingdom - Amazon UK Services Ltd.
Description
One or more years' experience supporting operating systems (Windows, Macintosh or Linux)- Experience supporting through various channels (onpremise)
- Experience using a ticket system for customer service requests
- Experience with PC imaging
- Experience with hardware troubleshooting (Client/Sever, Network equipment)
- Proficient in English
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.
Key job responsibilities
- This role is a technical onpremise position supporting internal employees.
- This position requires handson experience in supporting PC hardware, software and internal tooling for employees.
- It requires working with internal ticketing tool to communicate with customers.
- Prepare hardware for new hires joining the company and also manage IT asset inventory
- Knowledge of basic network troubleshooting
- Understanding of the basic concepts of Information Systems security
- Experience providing IT support in a medium to large sized company
- Ability to identify and proactively resolve or escalate issues
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