Operations and Administration Assistant - Bristol, United Kingdom - Women's Aid Federation England

Women's Aid Federation England

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

JOB DESCRIPTION:
Operations and Administration Assistant**
Location: Bristol and remote (UK based)

Salary:
£21,137 Pro-rata (based on WA scale points

Reports to:
Operations Manager

Length of contract:
Permanent.

Full time (37 hours) or part-time/job share available (between 2 to 4 days)

Closing date:17th July 9am

Interviews:
W/C 24th July, via online video call

MAIN PURPOSE OF POST
This role will work flexibly to support a range of charity functions, specifically IT Support & Office Management. With a varied range of responsibilities this role will be crucial in keeping Women's Aid running efficiently.

DUTIES AND KEY RESPONSIBILITIES

1. Operational administration

Opening incoming post and passing information to the relevant people.
Providing basic IT and logistics support and maintaining technical equipment records, alongside the Operations Manager and external IT provider.
Organise and ship new starter's equipment.
Organise recall of leavers equipment.
Updating central register of WAFE (WOMEN'S AID FEDERATION OF ENGLAND) equipment.
Supporting upkeep and management of the office space and resources.
Provide crossdepartment support for postage & courier needs.
Room, desk & parking space booking administrative support.
Taking day to day responsibility for Health and Safety in the office.
Liaising with building managers for Bristol Office.
Updating of Ops team led SharePoint sites.
Collating and reporting data for operational activities as required.

2. General responsibilities

To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings.
To take direction on projects and priorities from your Manager, which may vary from time to time.
To abide by all organisational policies, codes of conduct and practice, and to ensure this is carried out throughout the Charity, and to work within a framework of equal opportunities and antidiscriminatory practice.
To be flexible within the broad remit of the post.
To contribute ideas to help make central processes easier, more efficient and reduce costs wherever possible.

PERSON SPECIFICATION:
Administrator

EXPERIENCE

Essential:

Experience of a customer facing administration or support role.
Experience of building and maintaining strong relationships.
Experience of working within a team and individually to achieve success.

Desirable:

Experience working in a charity environment

SKILLS & ABILITIES

Essential:

Excellent computer skills and experience using a wide range of computer packages, including O365 packages.
Excellent interpersonal skills, ability to liaise with people at all levels, on the telephone, face to face and in writing.
Demonstrable initiative, problem solving skills and determination.
Excellent attention to detail and accurate record keeping.
Ability to prioritise tasks and manage a busy workload.
Ability to handle sensitive and confidential information and abide by HR policies.

KNOWLEDGE

Desirable:

Knowledge and understanding of Feminism.
Understanding of domestic abuse and the issues relating including the impacts on women and children.
Understanding of the role of Women's Aid.
Knowledge of GDPR (GENERAL DATA PROTECTION REGULATION).

EDUCATION/TRAINING

Essential:

A-C GCSE grade English and Maths or equivalent

OTHER REQUIREMENTS

Essential:

Able to demonstrate a commitment and sensitivity of the aims and objectives of Women's Aid;
Commitment to antidiscriminatory practice and equal opportunities;
Willingness to travel and work occasional unsocial hours as required.

SUMMARY OF TERMS AND CONDITIONS OF EMPLOYMENT

Salary:
£21, On an incremental scale guided by the Women's Aid scale points benefits. Salary is paid in arrears through bank credit by the 25th of each month. Part time staff receive pro-rata payment based on hours worked.

Working hours:

The standard working hours for this post are 37 hours per week, based in Bristol; benefits include a generous bank holidays and annual leave package and contributory pension scheme.

Support and supervision:

Women's Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.

We have a training policy in place and encourage staff to take an active role in their career development plan.

Pension:
Women's Aid is enrolled with the People's Pension scheme. Women's Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.

Annual Leave:
Women's Aid offers an annual leave entitlement of 25 days per year rising by one day per year until 30