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  • Learning & Development Partner - London - StudentUniverse

    StudentUniverse
    StudentUniverse London

    4 days ago

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    Description

    Learning & Development Partner

    Reporting into the Head of People & Culture, this dedicated Learning and Development role will be accountable for designing and implementing sales training and any supporting coaching material across our sales community; delivering inductions for all new starters across sales, operations, and service; and supporting our expanding Team Leader community to grow the relevant sales support tools to be successful in their roles.

    This is a highly visible role that requires a strong partnership with cross-functional teams including Sales, Operations, Service and People & Culture. The successful candidate will have the opportunity to drive business outcomes through the development of high-quality training programs that engage and motivate our Sales teams.

    Key Responsibilities:

    • Provide internal coaching support to the Sales teams to ensure that they have the necessary skills to provide the expected level of service to guests and meet sales expectations.
    • Work closely with the Head of People & Culture, People Partners, and both Operations and Sales & Service Management teams to ensure all Sales training is up to date, relevant and provides the necessary platform for Travel Consultants to be successful in their roles as quickly as possible.
    • Design and deliver annual sales training plan, working closely with the Head of Sales, US and SG GMs to ensure training is aligned with key business priorities.
    • Identify and grasp development needs, and propose curated programs that meet individual and departmental needs, leveraging existing programs across Scott Dunn and Flight Centre Travel Group where appropriate.

    Requirements:

    • Previous experience effectively delivering L&D material to a group to engender change.
    • Previous experience supporting and coaching new starters.
    • Extremely organised and efficient.
    • Skilled at balancing and prioritising workload, delivering to deadlines.

    Values & Behaviours:

    All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

    • In the know- Start by listening. We take the time to understand our guests' and colleagues' needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
    • In the Detail- Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.

    Why work for Scott Dunn:

    We offer a comprehensive benefits package, including competitive salary, bonuses, health insurance, retirement savings plan, paid time off, and opportunities for career advancement.


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Learning & development partner