Team Leader - Preston, United Kingdom - Smart Recruit Online

Smart Recruit Online
Smart Recruit Online
Verified Company
Preston, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Due to internal promotion, we have a rare opportunity for a Team Leader to join our Operations team, to lead the Customer Services team to achieve monthly targets and continuously improve the post-completion process.


So, if you have experience of managing a team and driving them to success, we want to hear from you.


As part of this role, you will be expected to ensure that all processes, policies, and criteria are adhered to and that all customers receive an exceptional level of customer service at all times.

We are looking for someone to join and embrace our dynamic working environment and lead by example. Our Team leaders are both results-driven, and customer-focused.


Main Duties and Responsibilities

  • Ensure that service levels are achieved on a consistent basis
  • Ensure that clearly defined processes and controls are documented and followed for all the teams' activities
  • Carry out regular quality monitoring of the activities completed by each team member and act on the results to praise / coach / develop / assist team members where required
  • Continuous process improvement working with the team and wider business, searching for ways to increase the efficiency and quality of all processes / procedures
  • Support the personal performance and career development of each team member through monthly onetoone meetings and regular informal feedback / coaching sessions
  • Inspire and motivate the team to exceed their potential and career aspirations
  • Meet and exceed all team targets and work with the other teams in the department to ensure that all department targets are achieved
  • Work with the Operations Manager/Head of Operations to maintain excellent thirdparty relationships with all funders, partners, brokers, and solicitors

Benefits:


  • 23 days holiday plus bank holidays rising to 28 with service
  • Additional holiday purchase scheme
  • 1 charity day
  • Tier 1 pension
  • Simply Health
  • Life Assurance

Essential Skills:


Skills and experience we look for in a Team Leader:

  • Experience of working in a fast-paced working environment where accuracy is essential
  • Previous experience within a supervisory position would be beneficial
  • Previous experience of mortgage processing or similar environment would be beneficial
  • Previous experience of coaching and development would be an advantage
  • Committed to quality and highly compliant
  • Attention to detail
  • Proactive and confident
  • Highly motivated, accurate, methodical, and able to prioritise effectively
  • Outstanding written, verbal communication, and telephony skills
  • Ability to be proactive and resolve any issues quickly and effectively
  • Excellent interpersonal and relationship skills
  • Strong sense of responsibility and urgency to deliver results
  • Flexible, approachable, and have a positive attitude

Desired Skills:

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.

Supportive - relationships are key to everything we do.

Personal - going above and beyond to offer exceptional service.

Integrity - honest, true, and transparent in all of our relationships.

Responsive - whatever the challenge we'll deliver the right result.

Expert - experts in our field, our thirst for knowledge never stops


About Company:


Essential Requirements:

Skills and experience we look for in a Team Leader:

  • Experience of working in a fast-paced working environment where accuracy is essential
  • Previous experience within a supervisory position would be beneficial
  • Previous experience of mortgage processing or similar environment would be beneficial
  • Previous experience of coaching and development would be an advantage
  • Committed to quality and highly compliant
  • Attention to detail
  • Proactive and confident
  • Highly motivated, accurate, methodical, and able to prioritise effectively
  • Outstanding written, verbal communication, and telephony skills
  • Ability to be proactive and resolve any issues quickly and effectively
  • Excellent interpersonal and relationship skills
  • Strong sense of responsibility and urgency to deliver results
  • Flexible, approachable, and have a positive attitude
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