Team Leader - Preston, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

Preston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to internal promotion, we have a rare opportunity for a Team Leader to join our Operations team, to lead the Customer Services team to achieve monthly targets and continuously improve the post-completion process.

So, if you have experience of managing a team and driving them to success, we want to hear from you.

As part of this role, you will be expected to ensure that all processes, policies, and criteria are adhered to and that all customers receive an exceptional level of customer service at all times.

We are looking for someone to join and embrace our dynamic working environment and lead by example. Our Team leaders are both results-driven, and customer-focused.

Main Duties and Responsibilities

Ensure that service levels are achieved on a consistent basis
Ensure that clearly defined processes and controls are documented and followed for all the teams' activities
Carry out regular quality monitoring of the activities completed by each team member and act on the results to praise / coach / develop / assist team members where required
Continuous process improvement working with the team and wider business, searching for ways to increase the efficiency and quality of all processes / procedures
Support the personal performance and career development of each team member through monthly onetoone meetings and regular informal feedback / coaching sessions
Inspire and motivate the team to exceed their potential and career aspirations
Meet and exceed all team targets and work with the other teams in the department to ensure that all department targets are achieved
Work with the Operations Manager/Head of Operations to maintain excellent thirdparty relationships with all funders, partners, brokers, and solicitors

Benefits:

23 days holiday plus bank holidays rising to 28 with service
Additional holiday purchase scheme
1 charity day
Tier 1 pension
Simply Health
Life Assurance

Essential Skills:

Skills and experience we look for in a Team Leader:

Experience of working in a fast-paced working environment where accuracy is essential
Previous experience within a supervisory position would be beneficial
Previous experience of mortgage processing or similar environment would be beneficial
Previous experience of coaching and development would be an advantage
Committed to quality and highly compliant
Attention to detail
Proactive and confident
Highly motivated, accurate, methodical, and able to prioritise effectively
Outstanding written, verbal communication, and telephony skills
Ability to be proactive and resolve any issues quickly and effectively
Excellent interpersonal and relationship skills
Strong sense of responsibility and urgency to deliver results
Flexible, approachable, and have a positive attitude

Desired Skills:

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.

Supportive - relationships are key to everything we do.

Personal - going above and beyond to offer exceptional service.

Integrity - honest, true, and transparent in all of our relationships.

Responsive - whatever the challenge we'll deliver the right result.

Expert - experts in our field, our thirst for knowledge never stops

About Company:

Essential Requirements:

Skills and experience we look for in a Team Leader:

Experience of working in a fast-paced working environment where accuracy is essential
Previous experience within a supervisory position would be beneficial
Previous experience of mortgage processing or similar environment would be beneficial
Previous experience of coaching and development would be an advantage
Committed to quality and highly compliant
Attention to detail
Proactive and confident
Highly motivated, accurate, methodical, and able to prioritise effectively
Outstanding written, verbal communication, and telephony skills
Ability to be proactive and resolve any issues quickly and effectively
Excellent interpersonal and relationship skills
Strong sense of responsibility and urgency to deliver results
Flexible, approachable, and have a positive attitude