Technical Customer Support - Bristol, United Kingdom - Shiptheory

Shiptheory
Shiptheory
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We are looking for a confident, technically competent and friendly Technical Customer Support member for a fast-growing Software company with a market-leading product.

This is a position where you will be at the forefront of that growth. As the first point of contact you will be responsible for assisting customers resolve their issues with the software.

This role would suit a graduate, somebody starting out in their career or somebody with strong experience within a Customer Service role.

Responsibilities:


  • You will be the first point of contact for customers wanting assistance.
  • Remotely connecting to customers' computers and helping configure or troubleshoot printing issues.
  • Answering tickets, live chats, and incoming calls along with the rest of the technical customer support team.
  • Keeping detailed notes and regularly updating reporting tools.
  • Maintaining and updating the knowledge base for customers and the support team to use.

Required

  • High level of Customer Service skills/experience
  • Personable, patient, calm, and friendly
  • Great problem solving
  • Good technical literacy
  • Great Telephone Manner
  • Good IT Skills (plenty of training offered and opportunities to learn)
Desirable

Knowledge of any of the following whilst not necessary, would be great:

  • Experience/Understanding of eCommerce software
  • Experience/Understanding of Shipping / Logistics
  • Experience/Understanding of account / ERP software packages

Perks

  • Competitive Starting Salary.
  • Generous holiday allowance, up to 30 days +Bank Holidays after 1 year.
  • Targetbased Bonus Scheme.
  • Annual Bonus and regular pay reviews
  • Modern office with unlimited Coffee facilities.
  • Working with a friendly, sociable team.
  • Good career progression opportunities

Location:
Bristol City Centre


Salary:
£17,000.00-£20,000.00 per year


Benefits:


  • Company events
  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Bristol, BS1 2LZ: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
In person
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