Booking Services Lead - Truro, United Kingdom - Royal Cornwall Hospitals NHS Trust

Royal Cornwall Hospitals NHS Trust

Verified Company

Truro, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The opportunity has arisen for a dynamic, motivated individual to join the Outpatient Booking Team within the Clinical Support Care Group.

On a day to day basis the Booking Services Lead will be responsible for leading the Outpatient Booking Team on customer service, performance management, governance, service development and redesign, working directly with clinical areas to ensure the patient experience is of the highest quality.

The post holder will provide support to the Outpatient Booking Services Manager to ensure that key, clinical activity and financial targets are met.

You must be highly motivated with a friendly and approachable manner and possess excellent communication skills. This is a demanding and diverse role, which requires the post holder to work collaboratively across all Care Groups.

The post holder will therefore have excellent interpersonal and communication skills, IT and organisational skills and the ability to work independently using their own initiative.

This is a full time post working 37.5 hours per week from Pydar House in Truro.

For further information, please contact Kate Andrews, Outpatient Booking Services Manager on

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

To support the Outpatient Services Manager; leading the Outpatient Booking Team on customer
service, performance management, governance, service development and redesign, working
directly with clinical areas to ensure the patient experience is of the highest quality.
Support the management of a team of 49 WTE across the Outpatient Booking Service in order to
deliver the effective, efficient, smooth running of an extremely busy and pressured service which
handles over 300,000 patient phone calls and makes over 280,000 appointments per year.
Management of clinic templates and clinic management is also a key part of the role.