Operations Support Administrator - Bristol, United Kingdom - The Delivery Group

The Delivery Group

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are the delivery Group?

Originally a letter delivery business, The Delivery Group has an outstanding track record for growth, taking turnover from start up to over £250 million in the last ten years since it was established.

We have also been ranked several times in the Sunday Times Fast Track 100 amongst other awards and titles. We have successfully diversified into the rapidly growing parcels market, capitalising on the boom in online shopping. The Group is now represented by multiple sites around mainland UK and continues strong growth year on year.

Purpose
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager.

Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.

Key Responsibilities and Tasks

Use available mapping / route tracking systems to effectively monitor service levels against daily plan
Use of TMS to view plan and query any deviation on routes i.e. route order or missed stops
Tracking of route status with high risk routes monitored with a higher frequency than routes that are operating to plan.
Escalation of risk routes and appraising clients of reforecast collection times
Prioritising high risk routes or routes for new clients
Report any tracking issues and audit vehicle tracking and sat navs
Flexibility to work 8am 8pm shift pattern
Respond to inbound client service requests in a timely and professional manner
Monitor collections & consumables orders on a daily basis
Worksheet/job sheet allocation to data audit for processing
Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing
Sending/receiving collection confirmations
Compiling and completing forecasts for suppliers
Check mailing processes as required
Prioritise and allocate mail delivered to operations inbox (outlook)
Assist the operation team with any other reasonable tasks
Book collections and transport as required
Submit reports within set time frame
Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers' mailings

Experience

Some Geographical aptitude would be asset but not essential as long as there is a willingness to learn.
Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels
Exceptional organisational skills and able to effectively manage own workloads
Experienced in Microsoft Office systems and other office systems
Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits: