Appointment Setter, Customer Liaison - London, United Kingdom - Uncommon Heroes Ltd

Description

Position:
Appointment Setter, Customer Liaison


Salary:
$30,000


Location:
London; Wood Green


Hours :
Full Time 9am - 5.00pm


Benefits:

Commission Scheme


The Role
We are looking for a talented individual to join our brand new team at our digital marketing company.

The role is a hybrid of Appointment Setting and Customer Support or Liaison.

We are not looking for the usual telemarketer here, we prefer our potential clients to be handled in a way only great customer support people know how.

If you're excited to be part of a unique start up and have had a highly successful telemarketing career in the UK, we want to talk to you.

We are a new marketing agency with founders who each have industry experience of 10-20 plus years. We will be providing services for marketing, web development and business optimisation.


Responsibilities

Converse with our potential clients about our services in such a way that they are excited to know more about our products and services.

Listen and understand who they are and what their needs are.


Daily Tasks

The job will involve:

• Using initiative to locate leads and lead data.
• Cold calling to offer consultancy services and to do a needs assessment for potential clients.
• Booking client meetings for the CEO to attend.
• Answer telephone calls from potential customers who have been solicited through advertisements
• Processing Information. Compiling and categorising or verifying information or data.
• Maintaining relationships with customers for future sales opportunities
• Maintaining accurate CRM records
• Record names, addresses, purchases, and reactions of prospects contacted
• Meeting or exceeding daily and monthly targets

Skills

• Listening Skills
• Ability to really listen and pick up on subtle clues when conversing with customers.

• Questioning Skills

• Able to ask the right questions to elicit information that can be used to present service offerings, leading to an appointment made.

• Verbal Communication

• Talking to others to convey information effectively. Equivalent to an English speaking native.

• Sales skills

• Whilst not a sales representative, use persuasive language, handle objections, and sell sales appointments.

• Problem Solving

• Finding solutions to problems for potential customers, that leads to an appointment made.

• Time Management

• Managing and organising one's own time to meet targets.

• Monitoring

• Monitoring/Assessing performance of yourself, to make improvements or take corrective action.

• Social Perceptiveness

• Being aware of others' reactions and understanding why they react as they do, to tailor sales pitches to different customer types.

• Computer literate

• Experience using CRM systems, data entry and online resources

• Customer Awareness

• Ensure each prospective client and potential customer has a positive experience with our company

• Relationship building

• Has the ability to 'converse' with customers and build relationships using a natural approach.

• Product Knowledge

• Ideally already understand the Digital Marketing Industry or is able to learn a new Industry quickly.
• Ability to handle rejection
• The ability to handle rejection and continue making calls without becoming discouraged.

• Adaptability

• Adapting to different industries, products, or services

• Emotional Maturity

• Staying calm and composed under pressure to maintain a positive attitude and inspire confidence in potential customers.

Experience

• Minimum of 2 years in a role where appointments were set.
• Minimum of 4 years in a customer support role.
• Startups experience a distinct advantage.
• Knowledge and understanding of Digital Marketing is advantage but not essential
• Experience with AI services like ChatGPT is an advantage

Knowledge

• Customer and Personal Service
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment and meeting quality standards for services.

Job Types:
Full-time, Permanent


Pay:
£28,000.00-£32,000.00 per year


Benefits:

• Company pension

Schedule:

• Holidays
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• London, N22 7DE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you worked in a UK based Digital marketing Agency?
• If yes to the above, which UK Digital Marketing Agency have you work for?
• Do you have good knowledge of AI?
• Have you worked in a Startup environment? If Yes, provide company name(s)

Experience:

Appointment Setting: 2 years (required)

• Customer service: 4 years (required)

Language:

• Proficient English (required)

Work authorisation:

• United Kingdom (required)

Work Location:
In person


Reference ID:
AS/CL - UH