Night Receptionist - Ballymena, United Kingdom - Galgorm Collection

Galgorm Collection

Verified Company

Ballymena, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PREVIOUS APPLICANTS NEED NOT APPLY

JOB TITLE:

Night Receptionist - Galgorm

JOB REFERENCE:

NRG 08/22

REPORTING TO:

Night Manager

HOURS:
Full-time night shifts, based 4 nights out of 7. Shift patterns 9pm-7am including weekends.

LOCATION:
The main location of this role is Galgorm (Ballymena).

SALARY:
£13.00- £15.00 pay scale in place.

About the role:

We are seeking to recruit a full-time Night Receptionist to join our dedicated Night Team here at Galgorm. You will join an existing team of Night Porters/Night Receptionists working under the guidance of the Night Manager.

Galgorm is home to 125 bedrooms, self accommodation including riverside log cabins, cottage suites, Red Oaks residence, and Charles Lanyon Lodge.

This is an excellent opportunity to gain valuable skills and join an award-winning company. If you are a person who enjoys workings night shifts and is capable of both working within a team and independently then please get in touch

The Position:

The main responsibilities for this position include but are not limited to;

Assisting guests in any way possible throughout the night including all reception and food & beverage service to the standard set by the hotel and to the satisfaction of guests.
Acting as the responsible person for the hotel during overnight hours dealing with all guest requests, handling any complaints that may arise, and problemsolving.
Maintaining a high level of security in the hotel and cooperation with all other departments throughout the night.
Maintaining a safe and secure environment for employees and guests, performing systematic and regular patrolling of the hotel grounds.
Dealing with disruptive or difficult guests accordingly and report any suspicious/unusual behaviour, calling the Police if necessary. Reporting any suspicious persons, activities, and hazardous conditions to hotel management.
Issuing of keys only to correct personnel/residents.
Carrying out porter procedures as per the nightly checklists as set out by the Night Manager.
Being able to give a clear and concise handover at the end of a shift, highlighting any events that have occurred and forthcoming events.
Setting up conference rooms in full accordance with the guidelines of the corresponding business sheet.
Maintaining a clean and smart appearance at all times.
Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
Be fully conversant and compliant with Health and Safety, Fire, and Security policy and procedures including acting as Chief Fire Warden while on shift
Attend any training that has been set up to aid your personal development.

The Person:

Essential;
-
Hold adequate IT skills & preferably previous experience using service software
:

-
A desire to deliver excellent customer service
:

-
Hold a full clean driving licence to meet the requirements of the role.

Desirable;

Previous hospitality experience.
Previous experience working night shifts.
Previous experience in a food & beverage role.

Perks of the job

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

Job Types:

Full-time, Permanent

Salary:

£13.00-£15.00 per hour

Benefits: