Assistant Contact Centre Manager - Rotherham, United Kingdom - Venatu

Venatu

Verified Company

Rotherham, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Assistant Contact Centre Manager - Rotherham - Permanent - Full time office based

Salary:
£40,000 to £45,000 DOE

Shifts: 9am to 7pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday (Full flexibility required)

This role will include monthly travel to Harborough District.
-
"Are you an experienced Contact Centre manager looking for a new role?"_
-
"Are you wanting to work in the exciting work of the Travel industry?_"

What's in it for you?

Annual salary review
22 days holiday + 8 days stats (increasing every year until 25 days)
Annual leave for your birthday
Travel Allowance after probation including an extra 5 days holiday to take them
Company social events

The Company:

One of the UK's largest tour operators offering holidays in UK and Europe

Duties include, but not limited to:

Supporting Contact Centre Manager with duties
Management of resource requirements
Recruitment
Work monitoring to ensure SLA's are met
Monitoring and analysing management information, identifying trends and updating procedures where necessary
Communicate performance development process for team members
Supporting and resolving issues within the team
Adhering to policies and procedures
Provide leadership, and support, demonstrating and coaching your team members towards your role model behaviours.
Conduct regular staff reviews to feedback on performance and behaviours, recognising and rewarding individuals where appropriate
Quality and SLA management
Use Operational Management Methodology to drive and manage team performance, managing resources to match fluctuating levels of demand

Do you have?

Proven experience in managing a contact centre management and/or firstline management is necessary.
Experience within the travel industry is desired
Experience of achieving KPIs
Ability to work well under pressure
Ability to prioritise, plan and organise work load
Strong attention to detail
Confident interpersonal and rapportbuilding skills

Do you want to be part of this success story?
For an amazing career opportunity and an immediate response please call Jess ()

Why choose Venatu Recruitment Group?

Contact Centre is a specialist division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in furtherdetail_