Customer Support Executive - Northampton, United Kingdom - Postworks

Description

A day in the life of a Customer Support Executive/Customer Service (software) at Postworks:

You'll start the day at 9am checking the support inbox first thing and making sure the support chat is up and running ready for any queries you may get from our customers.

You might need to speak to our technical team to check progress on an earlier ticket,and then provide an update to the customer.

You'll have several tickets open, and will need to determine which to prioritise first.

A chat may also pop up, and you'll respond for the first time in 60 seconds (because that's our target).

You'll provide a quick and efficient first response while workingto understand the customer's problem.

You'll undoubtedly ask a customer for a Google Review because they will be so pleased with the rockstar support you provided.

This job is for you if:

• going that one extra yard for the customer is something that comes naturally to you

- you get a kick out of playing detective and solving the case
- you're organised and can keep a clear head
- you have excellent communication skills which help you fully understand and get to the bottom of the customer's problems
- you're a whizz on computers and are always helping your family members set up their new phones


What we offer you:

The opportunity to be part of an award winning business that looks after its people. From monthly rewards to an annual all-expenses paid holiday, we reward big for big performance.

We're growing quickly in an industry that is posting 10bn letters per year, which means you will have the opportunity to grow too.

Post is boring. We make it sexy And you can play a starring role in helping our customers whenever they need us.


What you offer us:

You will feel inspired by our mission 'to be a pleasure to do business with'.


Must haves
- previous customer facing experience
- a genuine passion for helping people
- you'll be comfortable controlling and tracking progress across a number of tickets at the same time
- excellent IT skills
- attention to detail
- you're calm, collected, and work well under pressure


Great to haves

• You're able to find your way around HubSpot

Location:
Abington, Northampton


Contract Type:
Permanent


Hours: 9:00am - 5:30pm (Monday to Friday)


Salary:
£19,500 per annum


Benefits: 24 days holiday (pro rata) plus bank holidays, free company provided lunch, employee share scheme, personal development budget, pension, great team and friendly working environment, bonus for meeting objectives, clear progressionopportunities.

You may have experience in the following roles: Customer support executive, customer support adviser, sales support, IT support, customer service, customer and sales support, IT support executive, 1st line support, desktop support, first line support agent,etc.

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