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Spa Receptionist - Newry, United Kingdom - Killeavy Castle Estate

Killeavy Castle Estate

Verified Company

Newry, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Killeavy Castle Estate is seeking a Spa Receptionist for this hotel development.

Role Objective;

Key Duties and Responsibilities;

Greet guests in a warm, friendly manner
Answer any queries that guests may have on the treatments and the hotel
Check in and out guests efficiently and quickly
Make recommendations to enhance the guests Spa experience.
Have a good working knowledge of all treatments that the spa offers and be able to explain them to the guests.
Manage the Spa Reception desk including processing payments, taking Spa bookings and selling additional items that are complementary to the guests' treatments.
Answer telephone in a friendly, professional manner
Promote and sell the Hotel's facilities at all times
Ensure billing is correctly done to the agreed standards
Deal with any guest complaints, queries and suggestions quickly and efficiently
Handle all departmental floats as required, maintaining high levels of security
Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
Effective communication with other employees to ensure the day to day business runs smoothly
Ensuring the reception desk is manned at all times
Other duties as requested by management
Key Skills and Experience include;

-
Previous experience in a similar role in a 4/5-star property preferable

Minimum 1 years in a similar role
Excellent customer focused manner at all times
Proactive positive attitude
The ability to communicate effectively at all levels
A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
Flexibility with working hours is essential
Strong PC Skills/MS Office

Schedule: