F&b Skills Trainer - Thame, United Kingdom - Travelodge

Travelodge
Travelodge
Verified Company
Thame, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
F&B Skills Trainer

Location:
Field based (nationwide)


Contract: 12 month Fixed Term Contract


Hours: 37.5 per week


About us
Travelodge is a great place to work. We're all proud of our strong growth, vision, ambition and team. We understand that the heart of our success comes from our people. We work very hard to ensure Travelodge is a friendly, fun, challenging, progressive and supportive place to be.


The job in a nutshell
As an F&B Skills Trainer you'll be a key member of the Talent team.

Helping to develop our colleagues' mindsets, knowledge, skills and behaviours to deliver a great hospitality experience in our Bar Cafes with customers at the heart of everything we do.

The role will also train our quality standards through efficiency and high operational back of house processes.


The role will support the design and delivery of training programmes for our Bar Cafes ensuring they build confidence, customer service, product knowledge and sales skills as well as mastering the technical skills, standard operating procedures and food safety regulations.

You'll be part of a growing People team that are building the capability of our colleagues by identifying, designing and delivering inspirational products that develop the capability of our colleagues and build further on our reputation of being a 'great place to work

This role is nationwide and will require extensive travel whilst delivering training programmes.


What you will be doing:


  • Design and deliver comprehensive skills training programs for bar cafes, encompassing Front of house (an outstanding customer experience) and Back of House (operations and processes)
  • Deliver training in a range of formats (both in person and virtually) to our hotel teams at our New Openings and as part of our extensive Refit Programme
  • Deliver Train to train sessions with Supervisors to equip them with the mindset, skills, knowledge and behaviours required for them to train and lead their teams to achieve high standards of operations and customer experience in our Bar Cafes
  • Train and educate Bar Cafe Colleagues on confidence, customer service, product knowledge and sales skills, operating procedures, food safety regulations, and hygiene best practices
  • Provide coaching and ongoing support to colleagues, promoting a culture of continuous learning and development
  • Review, develop and maintain training materials, manuals, and job aids to ensure consistent brand standards and practices in all bar cafes
  • Conduct delegate assessments to validate that they have achieved the level required to train their teams.
  • Assist with development of new training material to create highly engaging training sessions.
  • Support the creation and delivery of the biannual menu refresh training
  • Respond to training queries and / or forward to the appropriate representative.
  • Use data insight (eg mystery customer) to identify training needs and build relevant material
  • Identify learners that require additional support and work with the wider team as appropriate to facilitate this need.
  • Schedule logistics for training delivery (room, facilities, catering etc)
  • Coordinate rosters of participants.
  • Ensure that personal development is maintained and attend relevant update sessions as instructed and required.
  • Perform other workrelated duties as assigned.

What we'll expect from you

  • Extensive F&B Knowledge
  • Product knowledge
  • Basic understanding of managing stock
  • Basic understanding of managing kitchen inc H&S
  • Operational branded F&B experience
  • Bar experience; premade cocktails etc
  • Multidepartment (bar/service/kitchen)


  • Fast paced

  • Leisure & business demographic
  • Passionate about training
  • Experienced in delivering F&B skills based learning to individuals & groups.
  • Excellent planning and organising skills with the ability to deal with ambiguity when needed.
  • Outstanding facilitation skills that engage and motivate learners.
  • Initiative and personal drive to manage and deliver your own workload without frequent supervision.
  • Customer focused with the ability to influence others.

What would set you apart:

To succeed in this role, you will need to be passionate about engaging and training people to deliver results. Building relationships with stakeholders will come naturally, as will working at pace and being inspiring in your delivery. You will have an operational background in a branded business. Experience of new openings would be advantageous.

At Travelodge, we believe that behaviours are just as important as the activities you carry out.

The ones we look for in every colleague are:


I care about people
I treat everyone in a way I would like to be treated

I am easy to work with

I have a can-do attitude

I care about the impact my work has on others


I pay attention to detail
I do the little things that make a difference to our customers

I work to brand standards

I treat Travelodge time,
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