Guest Services Agent - Turnberry, United Kingdom - Trump Turnberry - Front Office

Trump Turnberry - Front Office

Verified Company

Turnberry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Purpose:

To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required position.

Essential Functions:

Ensure prompt, efficient and courteous reception of guests
Record and administer arrivals and departures
Communication and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Ensure guest's immediate requirements are catered for and anticipate the needs of our guests
Accurate receipt of payments from guests for their stay

Qualification Standards:

Must be eligible to live and work in the UK
You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
Previous experience in Hospitality preferred but not essential

Benefits include

Subsidised staff accommodation (if required).
Turnberry Friends & Family Rooms Programme discounted room rates at Trump Turnberry, available to you and your family.
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Trump Hotels Associate and Friends & Family Rates discounted room rates at all Trump Properties.
Uniforms a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme offering a range of Employee Assistance Help Lines.
Ongoing training and development, firstclass hospitality training & Apprenticeship programmes are available.

INDHOTEL