Customer Care Agent - Milton Keynes, United Kingdom - NFP People Limited

NFP People Limited

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Agent

We have a great opportunity for a Customer Care Agent who is an active Christian to integrate your Christian faith and make a positive change to at-risk children.

Position:
Customer Care Agent

Location:
Flexibility between home-based or office-based at headquarters in Milton Keynes/London hub

Hours:
Full-time, 36.5 hours per week

Contract:
Permanent and 6 month Fixed Term Contracts available

Salary:
£21,000 pro rata plus a range of good benefits

Closing date: 28th February 2023

About the role:

Key responsibilities will include:
*Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding

*Effectively resolve complaints from supporters within agreed deadlines, in a way that maintains their support of the organisation.

*Carry out outbound calls to supporters to encourage them to maintain and increase their support, ensuring retention KPIs are achieved, and cancellations are minimised.

*Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support

About you:

As a Customer Care Agent, you will have the ability to solve problems and queries as well as outstanding relational and communicational skills - including excellent letter-writing abilities and great attention to detail.

To perform well in this role, you'll need:
*Awareness of Data Protection and Child Protection, and the need to follow procedures

*Outstanding relational and communication skills - including excellent letter-writing abilities including attention to detail

*Ability to plan, prioritise and arrange own workload and work on own initiative within fluctuating workloads.

*Confident and empathetic telephone manner that influences and encourages supporters to give, act and pray.

About the organisation:

The organisation is an international children's charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy they've helped bring lasting change to millions of children, over more than 60 years.

And as a Christian organisation, everything they do is motivated by their faith as they strive to reflect God's unconditional love.

As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct.

They will be requesting you to complete a form known as a Statement of Conduct.

For more information see:
The Misconduct Disclosure Scheme (misconduct-disclosure-)

You may also have experience in areas such as Customer Care Agent, Supporter Retention, Supporter Retention Executive, Customer Care Executive, Customer Service Representative, Supporter Experience Manager, Supporter Experience Executive, Supporter Care, Supporter Retention Specialist, Supporter Care Specialist

PLEASE NOTE:
This role is being advertised by NFP People on behalf of the organisation