Customer Care Coordinator - Bathgate, United Kingdom - Persimmon Homes

Persimmon Homes

Verified Company

Bathgate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible.

Discover new opportunities to grow, learn new skills and release your potential.

We're Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 15,000 homes a year.

We have 30 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We're looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?
We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Manager.

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

The role will include:

Providing an effective support function to our homeowners
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
Responding to incoming communications from homeowners in accordance with company guidelines
Issuing works orders to maintenance operatives and subcontractors and monitoring progress through to completion
Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
Carrying out general administration duties

What we need from you?

Previous Customer Care experience within a fast paced and busy environment
Experience within the housing or construction industry is desired but not essential
The ability to remain calm and focused in pressurised situations, with proactive problemsolving skills
You must be IT literate, with a good working knowledge of Word, Excel and Outlook
Knowledge of COINS is an advantage but not essential as training will be provided

What's in it for you?
The Salary & Benefits package

Salary competitive (DOE)
Contributory pension
Life cover
Healthcare
Bonus

Persimmon are Proud Sponsors of Team GB

No Agencies please - Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._