Customer Service Advisor - Cannock, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Cannock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NEW OPPORTUNITY......working for a Global company in Cannock.

We are looking for a Customer Support Advisor to join our established team based at our head office.

In this role you will be responsible for providing customer support on technology products and services, as well as performing agreement and registrationsupport and upselling to existing services or new services.

Customer Support Advisor role will involve:

Supporting key customers with issues they face on the HS2 project & providing solutions and updates in line with SLA parameters
Support customers enquires including pricing for product link kits and installs, through to system familiarisation, agreement expiry, subscription, and renewal.
Directly manages renewals and upgrades to higher subscription levels.

Customer Support Advisor Skills

Previous experience in Customer Support role
Excellent planning and organisational skills
Good communication and presentation skills
Dedication to customer service
Independent problemsolving and analytical skills
Good computer literacy
Knowledge of the technologies associated with mobile and fixed plant equipment

The role is full time working 37.5 hours and will be Monday to Saturday on a rota basis.

Company benefits include car parking, 25 days holiday, company pension, healthcare, company share scheme, incentives and flexible working.